The Phantom Remote

The Phantom Remote

Through this article, you will find out how to pair your Devialet Remote V1 or Remote V2 to your Devialet Device (Phantom I, Phantom II, Dione, or Mania). For a smoother experience, please use the guide version.

 

Phantom - Remote 1st Generation

The first-generation remote control allows you to control the volume of your Phantom using the Spark App or the Devialet App. 

This remote control only works with Phantom I (Premier) and Phantom II (Reactor).  

 

The remote V1

Remote controls the volume with absolute precision and extreme sensory movement. Its use is very simple:

• Please remove the plastic tab of your Remote.
• Wait until the light stops flashing.
• Hold your Remote upside down over one of your Phantom / Reactor to pair it for several seconds.
• When your Remote is paired, the Phantom / Reactor will move the woofers and emit an audible signal.

You can now control the volume of your Phantom / Reactor system from Remote. 

Note: In an installation with two Phantom Premier or Phantom Reactor configured in the same room the remote control will control the volume of your Phantom / Reactor pair.

Note: In a multi-product configuration, your remote control will only be able to change the volume of the Phantoms in the same room. 

 

What do the LED signals mean ? 

If the light blinks 4 times: It means that your remote is not paired

If the light pulses slowly: it means your Remote is paired with your Phantom

If the light fades slowly: it means that batteries in your remote are low. You will need to change them soon.

 

FAQ

My remote doesn’t control the volume anymore 

First, try brand new batteries, then please select the type of setup you have:

What kind of setup do you have : 

• Spark & Dialog : Close Spark
  • Unplug your Dialog from power during 10 secs. 
  • Replug the Dialog and wait till the backlight is not flashing anymore
  • Pair your Remote to your Phantom again (by placing it on top of the Phantom for a few seconds). The Phantom will react once the pairing is complete
  • Re-open Spark, play a track and check if the Remote is now controlling the volume of your Phantom again

• Spark & no Dialog : 

• • Close your app
  • Unplug your Phantom from the power outlet for a few seconds. 
  • Plug your Phantom back into the power outlet
  • Wait a few seconds, Phantom won't give an indication something has changed
  • Re-open your app and enjoy your music

• Devialet App (One speaker) 

• • Disconnect the Phantom for 30 seconds
  • Remove the batteries from the Remote
  • Reconnect the Phantom and wait 2 minutes
  • Put the batteries back in the Remote
  • Try the Phantom or Reactor/remote pairing again
  • If it doesn't work, contact Devialet customer service

• Devialet App - More than one speaker 

• • If you have a Dialog, unplug it for 30 seconds. If you don't have a dialog, unplug all Phantom / Reactor 
  • Remove the batteries from the remote
  • Reconnect ONLY ONE Phantom or Reactor and wait 2 minutes. 
  • Put the batteries back in the remote 
  • Try the pairing between the connected product and the remote again.
  • If it does not work, please contact Devialet customer service. If it works, you can reconnect the rest of the speakers. 

 

• I'm not able to pair the remote 

 

Batteries could be empty. The blue light should fade slowly which means that the batteries need to be changed.

• Change the batteries (as shown in the aside picture)
• Pair your remote to your Phantom (Phantom will react during the pairing process)
• Adjust the volume while playing a track to see if Phantom is responding to the Remote.

If this is not changing the Phantom reaction while you are turning up and down the remote, then we suggest you reboot your Dialog or make a FULL RESET of your system and see if this is resolving the issue.

If you are still facing issues with your Remote and system, please reach out to our customer service team.

 

• Can my remote do “next, “play”, “pause” ? 

The first generation of the Phantom Remote does not include these features.

• The batteries of my remote are leaking 

This may occur due to a certain brand of battery and/or transportation during delivery. 

Please contact your Devialet dealer or our customer care team HERE. 

 

 

The remote V2

Make sure your products are up to date: Launch the Devialet App > Settings > System Update

• Elements of the Remote  

The second-generation or (V2) Remote features : 

• • A movable ring to change the volume 
  • A central LED display which displays volume & functionality
  • "Next" touch button >
  • "Previous" touch button <
  •  "Play/Pause" touch button >ll 
  • On/Off switch on the back of the remote control 

The second-generation Remote requires Phantom I or Phantom II with the firmware 2.11 (or higher).

 

• Pairing the remote : 
  • Switch on the Bluetooth on your device (through the app or directly on the device)
  • Switch on the remote using the On / Off button on the back of the device. 
  • The Remote will go directly into "pairing" mode. You will see two links on the LED screen of the remote.
  • The Remote will then detect the nearest Devialet Device, and emit a sound.

• To re-pair the remote : 
  • Switch on the Bluetooth on your device (through the app or directly on the device)
  • To put the Remote in "pairing" mode, press the next and previous buttons at the same time for several seconds (a pairing icon will be visible on the central led screen)
  • The Remote will go into "Pairing" mode.
  • Once the Remote is paired to a device, the LEDs indicate the volume level. 

 

FAQ : 

• Can I pair one remote to two Phantoms at the same time ?

This is only possible if these 2 Phantoms are in stereo pair. The remote will then control the volume of the pair. It is not possible to pair a Remote to several rooms/pairs.

•  Can I pair two remotes to one Phantom ? 

This is not possible.

• Can the remote V2 be paired with a Phantom piloted via Spark (DOS1) ? 

DOS 1 is our very first generation of software for piloting your Phantom product. 

To know if you are in DOS 1, you just have to check the app you are using to pilot your Phantom, if the app is Spark, then your Phantom is running on DOS 1. 

The new Remote is not compatible with this version of software, but can only be used with a Phantom with the latest version of software (DOS 2)