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The Phantom Remote

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  1. 1. How to pair the Phantom Remote
  2. 2. What are the reactions on the Remote and their significations?
  3. 3. Questions and Answers

The Phantom Remote is very easy to use, and will move up and down the volume of your Phantom system.

If you would like to get some more information on the device (size, weight etc....), please consult the page here

1. How to pair the Phantom Remote?

If you have purchased a Remote, please follow these instructions:

  • Please remove the protective strip to activate your Remote
  • Wait until the light stops flashing
  • Keep your Remote returned close to one of your Phantom to perform pairing
  • When your Phantom is paired it will move its membrane and beep.

Note: in a Phantom pair set in the same room (exemple: Living Room), the remote will control the room volume.

Note: If you have a multi-room setup and merge two differents rooms, one remote can control all rooms.

You can now control the volume of your Phantom system from Remote!

 

 

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2. What are the LED signals on the Remote 

If the light blinks 4 times: it means your Remote is not paired with your Phantom.

If the light pulses slowly: it means your Remote is paired with your Phantom

If the light fades slowly: it means that batteries in your Remote becomes low. you will need to change your batteries soon.

 

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3. Questions and Answers

My remote is not controlling the volume of my Phantom

First try brand new batteries, then please follow below instructions:

  • Close Spark
  • Unplugg your Dialog from power during 10 secs. 
  • Replug the Dialog and wait till the back light is not flashing anymore
  • Pair again your Remote to your Phantom (By returning it above the Phantom during few seconds) The Phantom will react once the pairing is complete
  • Re-open Spark, play a track and check if the Remote is not controlling again the volume of your Phantom

 If you do not have a Dialog in your system, please follow the below instructions:

  • Close all your Devialet apps first
  • Unplug from the electricity outlet your Phantom for few seconds. 
  • Plug back your Phantom to electricity outlet
  • Wait few seconds, Phantom won't have specific reaction
  • Re-open your apps and enjoy your music

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I'm not able to connect my Remote

Batteries are almost empty: this should be visible with the light of your remote. The blue light should fades slowly which means that the batteries needs to be changed.

  • Change the batteries (as shown in the aside picture)
  • Pair your remote to your Phantom (Phantom will react during the pairing process)
  • Turn up and down the volume while playing a track to see if Phantom is reacting to the Remote.

If this is not changing the Phantom reaction while you are turning up and down the remote, then we suggest you to reboot your Dialog or make a full reset of your system and see if this is resolving the issue.

If you are still facing issues with your Remote and system, please reach out to our customer service team.

Remote_Phantom_last.png

 

 

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Can the remote do "next", "play", "pause"

The current version of Phantom remote does not include these features.

 

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Is there a remote app available? 

There is an ios remote application, available from the App Store. In case of issue with this app, we suggest the below instructions if you have a Dialog in your system:

  • Close all your Devialet apps first
  • Unplug from the electricity outlet your Dialog for few seconds. 
  • Plug back your Dialog to electricity outlet
  • Wait until the Dialog light stop blinking
  • Re-open your apps and enjoy your music

 If you do not have a Dialog in your system, please follow the below instructions:

  • Close all your Devialet apps first
  • Unplug from the electricity outlet your Phantom for few seconds. 
  • Plug back your Phantom to electricity outlet
  • Wait few seconds, Phantom won't have specific reaction
  • Re-open your apps and enjoy your music

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The batteries of my brand new remote are leaking

This might be due to certain batteries brands and/or transportation during delivery. Please contact your Devialet dealer or our customer care  team here to proceed to an exchange (even for if the remote is not brand new). 

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