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How to reset Phantom and Dialog?

Sometime it might be required to reset your system (Phantom and Dialog). In order to make your reset the most efficient way, please follow the below instructions :

 

  1. Make sure your Dialog is connected to your Internet router (via an ethernet cable)
  2. Check if the device you will use for Spark is on the correct Wifi network (your Internet router network)
  3. Unplug your Dialog and Phantom from the mains
  4. Wait for 30 seconds
  5. First, plug back your Dialog to the mains, then your Phantom(s)
  6. Wait for 30 seconds
  7. Press 3 times quickly Dialog’s button (3 very fast short press). Dialog’s light button will react to  inform you that the reset is starting
  8. Wait until your Dialog’s light stops blinking. It means end of the reset for your Dialog
  9. Press 3 times your Phantom’s back button (3 very fast short press)
  10. Wait until each Phantom makes a continuous sound
  11. Launch Spark and follow instructions for making the setup (make sure your device is connected to proper network)

Note: If during the step 11, Spark is asking you to plug your Dialog, it means that your Dialog is not correctly connected to your router, or the device you are using with Spark is not connected to the right Wifi network.

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