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How to reset my Phantom system?

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  1. 1. Phantom when set up alone
  2. 2. Phantom Pair with a Dialog

 

Sometime it might be required to reset your system (Phantom and Dialog). In order to make your reset the most efficient way, please follow the below instructions :

1. Phantom when set up alone

This below process is probably one of the last step to try when you have facing issues with your Phantom.

This steps are requiered if:

  • You have changed your Internet Routeur

In order to reset your PHANTOM SOLO, here are the steps you need to follow : 

 

  1. Unplug Phantom from his power outlet
  2. Wait for 30 seconds
  3. Plug back your Phantom to the power outlet
  4. Wait again for 30 seconds
  5. Press 3 times your Phantom’s back button (3 very fast short press). Note: you can press more than 3 times if you are unsure.
  6. Wait until Phantom makes a starting sound
  7. Launch Spark and follow instructions for making the setup (make sure your Phone/Tablet/Computer is connected to your domestic wifi to perform properly the setup)

 

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2. Phantom Pair with a Dialog

This steps are necessary if:

  • You have changed your internet routeur

In this scenarios, we recommend first at all to have a view on the article name "How to Stabilize my home setup?"

In this article there are a lot of steps to perform before doing a reset.

  1. Make sure your Dialog is connected to your Internet router (via an ethernet cable)
  2. Check if the device (tablet/mobile or Computer) you will use for Spark is on the correct Wifi network (your domestic wifi)
  3. Unplug your Dialog and Phantom from the power outlet
  4. Wait for 30 seconds
  5. First, plug back your Dialog to the mains, then your Phantom(s)
  6. Wait for 30 seconds
  7. Press 3 times quickly Dialog’s button (3 very fast short press). Dialog’s light button will react to inform you that the reset is starting (Note: you can make more than 3 press this won't change the reset instructions you requested to the Dialog)
  8. Wait until your Dialog’s light stops blinking. It means end of the reset for your Dialog, if the back light is in a different colors or makes a reactions, please consult the article here
  9. Press 3 times your Phantom’s back button (3 very fast short press)
  10. Wait until each Phantom makes a starting sound
  11. Launch Spark and follow instructions for making the setup (make sure your device is connected to proper network)

Note: If during the step 11, Spark is asking you to plug your Dialog, it means that your Dialog is not correctly connected to your router, or the device you are using with Spark is not connected to the right Wifi network.

Note: in this scenario all device from your Phantom system needs to be reset to ensure you will be able to go through the setup again. If you are just reseting your deivce in the system, you won't be able go through the whole setup process.

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