Phantom, Devialet Dione or Devialet Mania can't be found during setup

Phantom, Devialet Dione or Devialet Mania can't be found during setup

The following article will assist you during the setup process if the Devialet App does not find your Phantom(s), Devialet Dione or Devialet Mania:

 

In case you are not setting up your Phantom(s), but you are checking out Devialet APP and within the room you had previously set up you can not find the Phantom I or Phantom II, then we recommend your to check this guide. 

 

• Check the electrical socket
• Reboot your product(s)
• Remove the prior Bluetooth connection between your mobile and Phantom
• Temporarily relocate your product
• Use a different phone / tablet 
• Wire the product(s)

 

Check the electrical socket

Make sure your product is plugged into a working electrical socket. To verify if the socket works, wire another device to it, such as your smartphone and confirm if it charge your mobile.

 

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Reboot your Product(s)

Rebooting your products will often help resolve issues with discovering products during setup. 

Unplug your product, wait 30s then replug. After another 30s, the Phantom must make a short bip sound to confirm it is on again. You can then open Devialet App and do the setup again. 

 

Another possible option is to make a reset to factory, which will erase in full the prior installation stored into the product. To operate this, make a long press on the button ON/OFF of your product, wait till you heard two seperate sound design to release the button (on Phantom II the LED will switch to the Pink color).

 

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Remove the prior Bluetooth connection between your mobile and Phantom/Devialet Dione or Devialet Mania

Sometime your phone keep track prior connection it has with Phantom I, Phantom II, Devialet Dione or Devialet Mania - this connection affect the product visibility, therefore we might suggest to "forget" the pairing between Phantom and your mobile.

• How to forget a bluetooth accessory on iOS here
• How to forget a bluetooth accessory on Android here

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Temporarily relocate your product

Move the product closer to your router and make sure your phone / tablet is within 10 feet of the product you are setting up. If your product is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.

 

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Use a different phone / tablet 

If the issue persists, try using a different phone to open Devialet App. Make sure this other phone is connected to the same WiFi network.  Another option can be also to reboot your Phone or Tablet.

 

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Wire your product(s)

If all above step fails, you must wire your product with an ethernet cable to your router, and run again the setup via Devialet APP.

 

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