My product cannot be found during setup

My product cannot be found during setup

The following article will assist you during the setup process if the Devialet App does not find your Phantom(s), Devialet Dione or Devialet Mania.

In case you are not setting up your Phantom(s), but you are checking out Devialet APP and within the room you had previously set up you can not find the Phantom I or Phantom II, then we recommend that you check this article. 

 

• Check the electrical socket
• Reboot your product(s)
• Remove the prior Bluetooth connection between your mobile and Phantom
• Temporarily relocate your product
• Use a different phone / tablet 
• Wire the product(s)

 

Check the electrical socket

Make sure your product is plugged into a working electrical socket. To verify if the socket works, wire another device to it, such as your smartphone, and confirm if it charges your device.

 

Reboot your Product(s)

Rebooting your products will often help resolve issues with discovering products during setup. 

Unplug your product, wait 30s then replug. After another 30s, the Phantom must make a brief sound to confirm it is on again. You can then open the Devialet App and do the setup again. 

 

Another possible option is to make a factory reset, which will erase in full the prior installation stored on the product. To initiate this, hold down the ON/OFF button of your product, then wait until you hear two separate sounds before releasing the button (on Phantom II the LED will switch to the Pink color).

 

Remove the prior Bluetooth connection between your mobile and Phantom/Devialet Dione or Devialet Mania

Your phone might keep track of prior connections it had with Phantom I, Phantom II, Devialet Dione or Devialet Mania - this connection may affect the product visibility via Bluetooth, therefore we suggest removing the pairing between Phantom and your Bluetooth device.

• How to remove a bluetooth accessory on iOS HERE
• How to remove a bluetooth accessory on Android HERE

Temporarily relocate your product

Move the product closer to your router and make sure your phone / tablet is within 10 feet of the product you are setting up. If your product is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.

 

Use a different phone / tablet 

If the issue persists, try using a different phone to open the Devialet App. Make sure this other phone is connected to the same WiFi network.  Another option may be restarting your Phone or Tablet.

 

Wire your product(s)

If all the above fails, you must wire your product with an ethernet cable to your router, and run the setup again via Devialet APP.