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One of My Devialet Gemini Always Shows 0% Battery in the App

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Some of the customers might notice that one of the earbuds always says 0% battery left yet the LED light indicates it's fully charged (blinking green when put in the earbud).

 

It is because the earbud was not sync so the app cannot fetch the correct informations of the earbud. Please contact our customer service team if you have faced this issue and re-pairing the earbuds does not solve the issue.

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