It has come to our attention that some Phantom Premier owners have encountered an issue since the update to Devialet Operating System 2 (DOS 2) when their speakers are configured in stereo.
Our teams are now aware of this problem, which was undetectable during our beta testing phase.
We are committed to resolving the problem and will keep you informed of what we are doing to address it.
We appreciate your feedback to customer service and via the help section on the app, which helps us analyze and resolve this issue.
The issue involves a loss of synchronization between two Phantom Premiers running DOS 2 and configured in stereo. This can create something called a “cathedral effect” or an echo. This bug affects a small fraction of our products (less than 2%) and occurs infrequently, but we understand that it is a legitimate source of frustration.
Our software teams are currently working on a patch which we will provide if you are affected by this bug. We aim to provide a solution as quickly as possible to the small number of people affected, without waiting for the next software update, which still requires several weeks of testing.
If you are encountering this issue, please contact us at here and include the serial numbers of your products.
Rest assured that we are always at your disposal, and that we are focused on providing you with the best possible experience each and every day.
The Devialet Team