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PHANTOM PREMIER DOS 2: STEREO ISSUE

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It has come to our attention that some Phantom Premier owners have encountered an issue since the update to Devialet Operating System 2 (DOS 2) when their speakers are configured in stereo.

Our teams are now aware of this problem, which was undetectable during our beta testing phase.
We are committed to resolving the problem and will keep you informed of what we are doing to address it.
We appreciate your feedback to customer service and via the help section on the app, which helps us analyze and resolve this issue.

The issue involves a loss of synchronization between two Phantom Premiers running DOS 2 and configured in stereo. This can create something called a “cathedral effect” or an echo. This bug affects a small fraction of our products (less than 2%) and occurs infrequently, but we understand that it is a legitimate source of frustration.

Our software teams are currently working on a patch which we will provide if you are affected by this bug. We aim to provide a solution as quickly as possible to the small number of people affected, without waiting for the next software update, which still requires several weeks of testing.

If you are encountering this issue, please contact us at here and include the serial numbers of your products.

Rest assured that we are always at your disposal, and that we are focused on providing you with the best possible experience each and every day.


The Devialet Team

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7 Comments

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    Elad Bublil

    Il wait for s solution to buy my second gold

  • 0
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    kelvistion0608

    I bought two phantom premier gold almost two years ago, when I called the customer service, they told me to get rid of the dialog which I spent a lot of money on, and also updating this new software (which I am the lucky one who received the "cathedral effect" - issue been reported)

    When I asked the customer care; what am I going to do with this dialog?

    They suggested to put it away or return to the store and received $50ER voucher.

    If this is how you update software issue by asking your loyal customer to discard the hardware for your migration, I shouldn't buy them from the first place.

    I never expect I paid good money for beta test out.

    Please fix this and come out with better solution for your dialog, Thank you

  • 0
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    Elad Bublil

    I think that Devialet gone fix this asap.we see some good behavior changes in Devialet costomer care after DOS2.

  • 0
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    David Keefer

    I am very disappointed with the pace of remediation for this problem. This has been going on more than a month.

  • 0
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    Elad Bublil

    Hi David,
    Thers a fix to the issue open s case to the support thers a 2.8.5 fix i already got it and it fixes the problem.

  • 0
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    David Keefer

    Thanks for the comment! It seems the Devialet support team is either unable or unwilling to help me. Please send me the fix!

     

  • 0
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    Elad Bublil

    I can't see a reason why they dont sent you the fix.
    They have to pushit to your effect.phantom vis the app that holds you phantoms sn.
    I saw a lot of users in furoms get the patch.
    What did they answer you on the case on the cathedral

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