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Update for SPARK users

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Dear Friends,

After receiving feedback from a number of you, we are working hard to address issues with Phantom Premier and the Spark app. Please know that we share your frustrations. For the most part, we have been able to isolate and fix bugs as and when they arise, but we’re aware of the need to work actively on minimizing future occurrences, often due to network instability. Today we wanted to update you on the measures we are implementing to guarantee the stability and longevity your Phantom Premier deserves.

Our engineers are in the process of developing an entirely new software ecosystem known as Devialet Operating System Version 2 (DOS2).

The aim being to:

  • Ensure your Phantom Premier remains open, robust and upgradable.
  • Continue meeting industry standards regarding streaming protocols and software.
  • Bring all of our products onto a single interface for compatibility and ease of use.

Phantom Reactor already runs on this new operating system, meaning that users can now select their preferred network interface (WiFi, PLC) and enjoy optimal stability in an always more varied network environment. The new Devialet app (available for iOS and Android) provides a clean and efficient user experience for Phantom Reactor, and has received very positive feedback from owners.

Though Spark may not have been updated for some time, it has by no means been sidelined. Our teams are wholeheartedly focused on providing you with the same effortless user experience for Phantom Premier. Before the year’s out, you’ll be able to upgrade to the new software ecosystem if you wish so. And for those of you who’d rather stick with your current preferences and features, you’ll be given the option to keep things just as they are. You’ll therefore have the option of upgrading as soon as the new operating system is released for Phantom Premier, or upgrading at a later date, whenever you’re ready, as new features become available.

As our earliest and most loyal customers, your satisfaction means a great deal to us. We’re always here to listen to your concerns and advise you on how to get the very best from the products you’ve invested in, today and tomorrow.

As soon as we have more news to share on upcoming developments, you’ll be the first to know.

Until then, warmest regards.

Olivier Sterenberg,

Head of Software Engineering

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12 Comments

  • 1
    Avatar
    Mael Covelli

    Don't you have something like a road map to post for your awaiti'g customers? It would be a lot more useful...

  • 0
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    Elad Bublil

    How about release date?2017?

     

    Start using beta testers.show us some progress.

    Lika  a good politician you always promise but never.....

    Edited by Elad Bublil
  • 0
    Avatar
    Stuart Wright

    We all want the new software to be as perfect as possible before release and understand this takes time, What we would like to see is an honest statement of where abouts you are now in this process. its nice to be kept informed. Thank you.

  • 0
    Avatar
    Elad Bublil

    The sad thing is that a lot of savy users don't use Spark at all,goes to bubble upnp,Ron and the rest.

     

    Don't get me wrong the 🔊 is amazing and i truly love the sound.

    But this days a good product needs a premium software. Aka Sonos.

    Edited by Elad Bublil
  • 0
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    Stuart Wright

    Everything in my house is now connected to Samsung Smarthings including my sonos my lighting my TV my Alarm even my Vacuum Cleaner my fridge my Lighting... These products are ready for the future. I'm not too sure that Devialet is!!

  • 0
    Avatar
    Elad Bublil

    To the comment above...
    Not sure Devialet is heading to this way, Premier phantom is a unique piece of sound.were asking for the software to be as much good as the product.

  • 0
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    Rodziczak

    Will this update be for all existing premier phantoms or just a subset? Will I be forced to buy anything else to make my existing investment in Phantom Premier work?

  • 0
    Avatar
    Elad Bublil

    I don't think you'll need to buy anything in order to upgrade.im actually sure about it (:
    If you have two phantoms maybe you'll have can even sell your stereo paring device.

  • 0
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    Mickey Gannot

    If only your engineers were as good as your marketing is!!

  • 0
    Avatar
    Elad Bublil

    Keep wandering why there is no date on devialet posts. (: Like this one.

    Edited by Elad Bublil
  • 0
    Avatar
    Rodziczak

    The 1.8 version of the Devialet app will update your Premier to the latest firmware. It is out now.

     

    I am having issues updating dialog but both Premiers updated as expected.

    Edited by Rodziczak
  • 0
    Avatar
    Arin Rungjang

    I then now  use my dialog as paperweight(not as good) do you have any plan to upgrade dialog to become any better than useless product. I havespent my money for trash. 

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