Sky partnered with Devialet to build the Sky Soundbox
If you need additional information about the product specificity please look at the Sky's website here
When it comes to Customer Services and Support, Devialet is not selling this product, nor producing it, which means the best entity to reach out for services is Sky themself
If you use the sky soundbox and have a broken remote you can phone Sky contact centre (0333 7592970) to request a replacement, if it’s within the warranty period this will be free of charge
If you are interested in purchasing a Sky Soundbox, you may contact this number 08445403453 or go to www.sky.com/soundbox
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