Expert : First Aid Guide

Expert : First Aid Guide

1. 1. Expert D Premier, 120, 200, 250
2. 2. Expert 400, 800
3. 3. Expert 140Pro, 220pro, 250pro
4. 4. Expert 440pro, 1000pro
5. 5. Questions & Answers

1. Expert D Premier, 120, 200, 250

• Standard Troubleshooting
  • Restart your device: unplug and reconnect your device to restart it. This typically solves several temporary issues. 
  • Cable check: look at the back of the Expert and make sure all cables are correctly wired. 
  • Last fault check: enter the information menu of your device and check for recent error messages..

• Configuration Troubleshooting
  • Take the SD card out of the device. If the issue doesn't occur when the SD card is not inserted into your amplifier, then its source is likely the configuration file.
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the ADVANCED CONFIGURATOR and create a brand new configuration file
  • Download your configuration file (which must be named dp_cfg.txt) and upload it to your amplifier.

• Hardware Troubleshooting
  • Take the SD card out of the device. If the issue doesn't occur when the SD card is not inserted into your amplifier, then its source is likely the configuration file.
  • If the issue occurs on all of the Expert's connections or is isolated to one speaker only, try swapping the speakers' cables. If the issue now follows the speaker, there may be an issue with either the cable or the speaker itself. If the problem still happens on both speakers, proceed to the next step. 
  • If you encounter the issue across all of the Expert's connections and on both speakers, we recommend reaching out to our customer care team for further assistance.

 

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2. Expert 400, 800

• Standard Troubleshooting
  • Restart your device: unplug and replug your device to restart it. This may solve several temporary issues. 
  • Cable check: look at the back of the Devialet and make sure all cables are correctly wired. 
  • Last fault check: enter the information menu of your device and check if there is a last fault message.

• Configuration Troubleshooting
  • Take the SD card out of the device. If the issue doesn't occur when the SD card is not inserted into your amplifier, then its source is likely the configuration file.
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the ADVANCED CONFIGURATOR and create a brand new configuration file
  • Download your configuration file (which must be named dp_cfg.txt) and upload it to your amplifier. 

• Hardware troubleshooting
  • Take the SD card out of the device (this will run them as a standard D200 or D250). If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If you experience the issue on all of the Expert's connections but it's isolated to one speaker only, try swapping the speakers' cables. If the issue now transfers to the other speaker, there may be a problem with either the cable or the speaker itself. If the issue happens on both speakers, go to the following step. 
  • If the issue persists across all of the Expert's connections and on both speakers, we recommend getting in touch with our customer care team for further assistance.

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3. Expert 130/140 pro, 220 pro, 250 pro

• Standard Troubleshooting
  • Restart your device: unplug and reconnect your device to restart it. This typically solves several temporary issues. 
  • Cable check: look at the back of the Expertand make sure all cables are correctly wired. 
  • Lastly: enter the information menu of your device and check if there is a recent error message.

• Configuration Troubleshooting
  • Take the SD card out of the device. If the issue does not happen without the SD card in your amplifier, then its source is the configuration file. 
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the ADVANCED CONFIGURATOR and create a brand new configuration file
  • Download your configuration file (which must be named exactly dp_cfg.txt) and upload it to your amplifier. 

• Hardware Troubleshooting
  • Take the SD card out of the device. If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If you encounter the issue on all of the Expert's connections but it's isolated to one speaker only, try swapping the speakers' cables. If the issue now shifts to the other speaker, there may be a problem with either the cable or the speaker itself. If the problem continues to occur on both speakers, proceed to the next step.
  • If the issue persists on all of the Expert's connections and affects both speakers, we recommend reaching out to our customer care team for further assistance.

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4. Expert 440 pro, 1000 pro

• Standard Troubleshooting
  • Restart your device: unplug and replug your device to restart it. This may solve several temporary issues. 
  • Cable check: look at the back of the Devialet and make sure all cables are correctly wired. 
  • Last fault check: enter the information menu of your device and check if there is a last fault message.

• Configuration Troubleshooting
  • Remove the SD card from the device. If the issue does not occur when the SD card is not in your amplifier, then the source of the problem may be the configuration file.
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the ADVANCED CONFIGURATOR and create a brand new configuration file
  • Download your configuration file (which must be named exactly dp_cfg.txt) and upload it to your amplifier.

• Hardware Troubleshooting
  • Take the SD card out of the device (they will operate as a standard D200 or D250). If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If the issue occurs on all of the Expert's connections but is limited to one speaker, try swapping the speakers' cables. If the problem now shifts to the other speaker, there may be an issue with either the cable or the speaker itself. If the issue continues to affect both speakers, proceed to the next step.
  • If the issue persists on all of the Expert's connections and affects both speakers, we recommend contacting our customer care team for further assistance.

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5. Questions & Answers

• I can't stream on my Expert amplifier (pro or non pro)

Temporarily connect your amplifier to your router via an ethernet cable for testing purposes. An ethernet connection is the best way to test the hardware on your device within your Network.

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• There is a burning smell in my Expert amplifier (pro and non pro)

This issue may be related to a filter board problem, which can occur following exposure to high temperatures. We recommend reaching out to our customer care team for further assistance.

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