Expert: First Aid Guide

Expert: First Aid Guide

1. 1. Expert D Premier, 120, 200, 250
2. 2. Expert 400, 800
3. 3. Expert 140Pro, 220pro, 250pro
4. 4. Expert 440pro, 1000pro
5. 5. Questions & Answers

1. Expert D Premier, 120, 200, 250

• Standard check up

  • Restart your device: unplug and replug your device to restart it. This may solve several temporary issues. 
  • Cable check: look at the back of the Devialet and make sure all cable are correctly wired. 
  • Last fault check: enter the information menu of your device and check if there is a last fault message.

 

• Configuration check up
  • Take the SD card out of the device. If the issue does not happen without the SD card in your amplifier, then its source is the configuration file. 
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the advanced configurator and create a brand new config
  • Download your configuration file (name should be exactly dp_cfg.txt) and implement it in your amplifier.

The issue should now be solved.

 

• Hardware check up
  • Take the SD card out of the device. If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If the issue happens on all the Devialet's connection or on one speaker only, please invert your speakers' cables. If the issue follows the speaker, then its cable or the speaker itself may be damaged. If the issue happens on both speakers, go to the following step. 
  • If the issue happens on all the Devialet's connection, on both speakers, please contact our customer care team. 

 

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2. Expert 400, 800

• Standard check up
  • Restart your device: unplug and replug your device to restart it. This may solve several temporary issues. 
  • Cable check: look at the back of the Devialet and make sure all cables are correctly wired. 
  • Last fault check: enter the information menu of your device and check if there is a last fault message.

 

• Configuration check up
  • Take the SD card out of the device. If the issue does not happen without the SD card in your amplifier, then its source is the configuration file. 
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the advanced configurator and create a brand new config
  • Download your configuration file (name should be exactly dp_cfg.txt) and implement it in your amplifier. 

The issue should now be solved.

 

• Hardware check up
  • Take the SD card out of the device (this will run them as standard D200 or D250). If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If the issue happens on all the Devialet's connection, on one speaker only, please invert your speakers' cables. If the issue follows the speaker, then its cable or the speaker itself may be damaged. If the issue happens on both speakers, go to the following step. 
  • If the issue happens on all the Devialet's connection, on both speakers, please contact our customer care team. 

 

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3. Expert 130/140 pro, 220 pro, 250 pro

• Standard check up
  • Restart your device: unplug and replug your device to restart it. This may solve several temporary issues. 
  • Cable check: look at the back of the Devialet and make sure all cables are correctly wired. 
  • Last fault check: enter the information menu of your device and check if there is a last fault message.

 

• Configuration check up
  • Take the SD card out of the device. If the issue does not happen without the SD card in your amplifier, then its source is the configuration file. 
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the advanced configurator and create a brand new config
  • Download your configuration file (name should be exactly dp_cfg.txt) and implement it in your amplifier. 

The issue should now be solved.

 

• Hardware check up
  • Take the SD card out of the device. If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If the issue happens on all the Devialet's connection, on one speaker only, please invert your speakers' cables. If the issue follows the speaker, then its cable or the speaker itself may be damaged. If the issue happens on both speakers, go to the following step. 
  • If the issue happens on all the Devialet's connection, on both speakers, please contact our customer care team. 

 

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4. Expert 440 pro, 1000 pro

• Standard check up
  • Restart your device: unplug and replug your device to restart it. This may solve several temporary issues. 
  • Cable check: look at the back of the Devialet and make sure all cables are correctly wired. 
  • Last fault check: enter the information menu of your device and check if there is a last fault message.

 

• Configuration check up
  • Take the SD card out of the device. If the issue does not happen without the SD card in your amplifier, then its source is the configuration file. 
  • Format your SD card in MS DOS. 
  • Use Google chrome and empty all cookies and cache. 
  • Go to the advanced configurator and create a brand new config
  • Download your configuration file (name should be exactly dp_cfg.txt) and implement it in your amplifier. 

The issue should now be solved.

 

• Hardware check up
  • Take the SD card out of the device (this will run them as standard D200 or D250). If the issue happens without the SD card in your amplifier, then its source is hardware related. 
  • If the issue happens on all the Devialet's connection, on one speaker only, please invert your speakers' cables. If the issue follows the speaker, then its cable or the speaker itself may be damaged. If the issue happens on both speakers, go to the following step. 
  • If the issue happens on all the Devialet's connection, on both speakers, please contact our customer care team. 

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5. Questions & Answers

• I can't stream on my Expert amplifier (pro or non pro)

Try to wire temporarily your amplifier in ethernet to your router. An ethernet connection is the best way to test the hardware on your device within your Network. 

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• There is a burning smell in my Expert amplifier (pro and non pro)

That would be because of a filter board issue. It can happen after high climate temperatures. Please contact our customer care team. 

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