1. What are the communication protocols used between all devices?

When you have a Dialog in your setup, your Phantom will use a specific way to talk with the rest of the system and the Dialog. This information is visible when you go into Spark (steps are available in the the video on the side):

• Open Spark
• Go into Options (on mobile version) or Settings (on a Desktop version)
• Select the Devices tab
• On a mobile version select one of your Phantom you will then see the communication protocol use by this Phantom such as
  • ETH (for Ethernet)
  • PLC (for Power line communication)
  • WIFI 2.4 GHZ
  • WIFI 5 GHZ

Below are the definitions of the protocols available in Phantom:

• Ethernet is the wired solution to get your Phantom available in the Phantom network. It means that your Phantom will have an ethernet cable to your router. 
• PLC stands for Power Line Communication, this means that Phantom is using the power socket to talk with the rest of the system, especially Dialog. It's a very strong protocol if only one power grid is set in your home.
• WIFI 5GHZ, this is one of the wireless options available on Phantom. We generally say about this channel that it's not used as much, very strong but has a small reach. Some home material can obstruct the Wifi signal such as a glass door, a concrete wall, etc...
• WIFI 2.4 GHZ, this is the second wireless option available on Phantom. It's the most used channel on Wifi, not very powerful because it’s overcrowded, but has a longer reach than the 5GHZ. Some home material can obstruct the Wifi signal such as a glass door, a concrete wall, etc..

All these different protocols can be mixed up into the same installation and between rooms in Spark.

However sometimes these communication protocols can influence into the sound delivery of your Phantom system. Spark and Dialog have specific intelligence to use the most performing protocol for each device in the system, but sometime it's not the most appropriate.

As Dialog is very central in the Phantom System when there is more than 1 Phantom, it's very important to ensure the Dialog box being as close as much possible to all devices. 

In fact Dialog is creating its own network and protocol to talk with other devices, while it’s receiving your music instruction from your domestic Wi-Fi (your Phone is passing instruction to your internet router via its Wi-Fi, which will then pass it to Dialog via the Ethernet cable).

2. How to stabilize my 2 Phantoms if they are set in the same room

In case you are facing strange behavior from your Phantom (One Phantom disconnecting or disappearing, or a drop off of sounds) here are the steps you can use to solve out this issue.

First look at all to the connectivity protocols used by all your Phantoms as shown in the following video on the side.

• If both your devices are not using the same protocol (example: left is PLC and right is Wifi 5ghz), we are going to force both devices to use the same protocol.

A. Refresh your Dialog connection

1. Close Spark
2. Electrically unplug the Dialog for 10 seconds and replug it electrically.
3. Wait until the Dialog back light is white and steady
4. Re-open Spark
5. Check in Spark the connectivity of all Phantom.

B. Refresh your Routeur Connectivity

1. Close Spark
2. Reboot your router for 10 seconds (please make sure you know enough about your router settings in case it needs to be reconfigured)
3. Wait until your Routeur is back to a normal status.
4. Electrically unplug the Dialog for 10 seconds and replug it electrically.
5. Re-open Spark
6. Check in Spark the connectivity of all Phantom.

C. Force your Phantom to communicate in PLC

1. Close Spark
2. Electrically unplug your 2 Phantom and wire them electrically to the same power strip by using a mulitple power strip (with this option both your Phantom should use the same protocol to talk each other and with the Dialog).
3. Find a way to put your Dialog closer physically to the Phantom (as much as possible, it's even better if you electrically wire your Dialog to the same power strip as the Phantom - which will force all your devices to communicate in with PLC).
4. Wait about 10 secs.
5. Re-open Spark and check if all your Phantom are using the same protocol to communicate. 

D. Strenghen your wifi signal

Sometimes Dialog has some difficulties to transport information to your system or even to receive information from your source (such as Phone, Tablet or Computer), this is due to the wifi signal transmitted by your internet router

There are recommendations on how to set an additional router to strenghen your domestic wifi. Extending your wifi signal will strenghen it and make your system more reliable.

Details are available in the article here

To setup this option you can consult our Customer care.

E. You are still facing issue with your system while playing

On Spark there is a way to reach our customer care and at the same time capture all technical aspect of your system connectivity, to do so, please follow the instructions below:

1. Open Spark
2. Go into Settings or Options
3. Select Devices
4. Click on "Send Report"
5. FIll in fields of the report
   • Name
   • Email
   • Description
6. Click on Send report

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3. Scenarios with 2 or more Phantom in a different rooms

In this chapter, all steps described will give you all tips to ensure a smooth communication between several Phantoms set in differents rooms.
First take a look at all to the connectivity protocols uses by all your Phantoms as shown in the aside video.

Look first at all to the connectivities use by all your Phantom as shown in the aside video.

• 1. If your devices are not using the same protocol (example: left and right Living room are PLC and Mix bathroom is Wifi 5ghz), we are going to force all devices to use the same protocol which will improve the sound quality delivered in the whole system and at the same time avoid any strange behavior while you are playing music with your Phantom system

A. Refresh your Dialog connection

1. Close Spark
2. Unplug the electrically to unplug device means electrically no need to specify) your Dialog for 10 seconds and re-plug it electrically.
3. Wait until the Dialog back light is white and steady.
4. Re-open Spark
5. Check in Spark the connectivity protocols of all Phantom.

B. Refresh your Routeur Connectivity

1. Close Spark
2. Reboot your internet router (please make sure you know enough about your router settings in case it needs to be reconfigured). 
3. Wait until your Router is back to a normal status.
4. 10. Unplug the electrically your Dialog for 10 seconds and re-plug it electrically.
5. Re-open Spark
6. Check into Spark the connectivity protocols of all Phantoms.

C. Strenghen your wifi signal

Sometimes Dialog has some difficulties to transport information to your system or even to receive information from your source (such as Phone, Tablet or Computer), this is due to the wifi signal transmitted by your internet router.

There are recommendations on how to set an additional router to strenghen your domestic wifi. Extending your wifi signal will strenghen it and make your system more reliable.

Details are available in the article here

To setup this option you can consult our Customer care.

C. Force your Phantom to communicate in PLC

1. Close Spark
2. Extend your wifi network
3. Unplug your Dialog and wired it electrically to the same power strip as Phantom (in the same room as Phantom) by using a multiple power strip (with this option both your Phantoms should use the same protocol to talk each other and with the Dialog).
4. Don't forget to plug an ethernet cable between the dialog and the device extending your wifi network
5. Wait about 10 secs.
6. Re-open Spark and check the connectivity protocols of all Phantoms.

D. You are still facing issues with your system while playing

On Spark there is a way to reach our customer care and at the same time capture all technical aspects of your system connectivity, to do so, please follow the instructions below.

1. Open Spark
2. Go into Settings or Options
3. Select Devices
4. Click on "Send Report"
5. Fills in all fields of the report
   • Name
   • Email
   • Description
6. Click on Send report

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