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45 days free trial offer

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  1. 1. You purchased Phantom from a dealer's shop
  2. 2. You purchased Phantom from the Devialet webstore
  3. 3. You purchased Phantom from a Devialet store
  4. 4. You purchased Phantom from FNAC, Apple ou Amazon
  5. 5. Questions & Answers:

 

General conditions of 45 days free trial are available here 

1. You purchased Phantom from a dealer's shop

All our confirmed dealers apply the 45 days free trial. In order to benefit from this offer, you can just repack the Phantom in its original package and state, and then bring it back to your dealer within 45 days from the date of purchase. The dealer will then refund you according to his sales conditions. 

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2. You purchased Phantom from the Devialet webstore

Go on our contact form  and complete the description with the following elements:

  • Name & Surname
  • Order number
  • Serial number of all devices to returned 
  • Your complete postal address 
  • Your phone number 
  • If you would like to receive a Phantom box and a protective packaging for transport. 
  • The reason of the return:
    • This is an important information for us in order to prepare our next improvements. 
  • Attach 3 pictures of each Phantom (2 side woofers + 1 Phantom face)
    • The product must be in perfect condition in order to obtain a return agreement and refund.

Once we receive your request, our customer care team will send you via email a return label within 24h. You will then stick each label on the corresponding package to be shipped. 

Note: If you would like to receive a Phantom packaging and a transport protection, these will be delivered within 7 working days (from the day our customer care team confirms your request reception). 

When each package has a corresponding return label on it, you can ten contact the appropriate transporteur to give them the product(s). 

Once the shipping company scan the return, our customer care team will start the refund and you will receive it within maximum 30 working days following the customer care confirmation.

3. You purchased Phantom from a Devialet store

Go on our contact form  and complete the description with the following elements:

  • Name & Surname
  • Order number
  • Serial number of all devices to returned 
  • Your complete postal address 
  • Your phone number 
  • If you would like to receive a Phantom box and a protective packaging for transport. 
  • The reason of the return:
    • This is an important information for us in order to prepare our next improvements. 
  • Attach 3 pictures of each Phantom (2 side woofers + 1 Phantom face)
    • The product must be in perfect condition in order to obtain a return agreement and refund.
  • A clear picture of a bank document with you account wire number. 
    • The purchaser name must appear on this ank document.
    • Store purchases will only be refund on the purchaser account. 

Once we receive your request, our customer care team will send you via email a return label within 24h. You will then stick each label on the corresponding package to be shipped. 

Note: If you would like to receive a Phantom packaging and a transport protection, these will be delivered within 7 working days (from the day our customer care team confirms your request reception). 

When each package has a corresponding return label on it, you can ten contact the appropriate transporteur to give them the product(s). 

Once the shipping company scan the return, our customer care team will start the refund and you will receive it within maximum 30 working days following the customer care confirmation.

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4. You purchased Phantom from FNAC, Apple or Amazon

These sellers apply their own general sales conditions. Please consult them in order to know the details on the Phantom trial offer.

  • Amazon: the trial time is 30d
  • Apple: the trial time is 14d
  • La FNAC: the trial time is 14d

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5. Questions & Answers

  • I paid Phantom in several instalments, can I still have a refund ?

As it is displayed in our stores, all the purchases paid in multiple times are out of the free trial offer. A refund is thus not possible.

  • I purchased Phantom for a friend, can he have the refund on his account ?

For legal reasons, we can only refund the person that paid the purchase, on the card/account that was used.

  • I purchased several products but I only want to return some of them. Can I have a partial refund ? 

We can only refund the total of one order. It is then not possible to only keep one part of the order. 

  • When will i receive the refund ? 

From the moment the transport company scans the returned products, the refund will appear on your account within maximum 30 working days.

  • Can I use my own transport company ?

The refund depends on our transport company scanning your products. In order to have the refund correctly, it is mandatory to use the return labels and the company provided by Devialet. This process is completely free for you. 

  • Can I directly drop my products at the Devialet shop where I purchased it ? 

It is more secure to only proceed with the customer care team and not drop the products at a store so that we can ensure the product tracking and refund. Please note that it will not be possible for our stores to refund you directly on site. The customer care team will be able to offer a quicker refund. 

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