My Phantom needs to be repaired- what can I do?

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My Phantom needs to be repaired- what can I do?

If your product has been damaged inadvertently, physically, or electronically, we can repair it.

 

Phantom I or Phantom II Repair 

Phantom Repair is only possible from our Devialet workshop located in France. It requires shipping your product, repairing it, and sending it back to you. Our customer care will give more information on this process.

What you need to know: 

To repair your Phantom I or Phantom II, your customer service representative will ask you to provide:

  1. Pictures of the product to easily define the product's physical state condition (required for all repairs on Phantom)
  2. You will need a written confirmation that the restoration you seek is aesthetic, functional, or both.

 

As a product handled for an aesthetical issue won't be tested electronically and vice versa, please ensure the information provided to your customer service representative is accurate to get an efficient diagnostic. 

Please do not pack the product before getting validation from your customer service representative that your product meets our criteria for repair. Some additional tests might be required to confirm whether or not that your product is electronically impacted as well.

To open a request with customer service, complete the form HERE with pictures of the product and details about what the issue is.

 

Please Note: As we need the product to be shipped back and returned once repaired, there are some countries where our logistics partners can not operate. Therefore we recommend in this case to consult your reseller or your Devialet customer service to get more details if we can or cannot handle the repair for your country.

 

Prices:

We defined three prices per range (Phantom I and Phantom II). The price includes: 

 

  • The shipping costs (both ways).
  • The necessary product packaging. 
  • The repair process
  • A Quality check in our warehouse.



Repair / Currency  Phantom I ( 1 cosmetic damage) Phantom I (Internal issue, out of warranty ) Phantom I ( more than 1 cosmetic damage) Phantom II ( 1 cosmetic damage) Phantom II (Internal issue, out of warranty ) Phantom II ( more than 1 cosmetic damage)
in € 350 550 900 220 350 570
in CA$ 500 850 1350 300 500 800
in AU$ 690 1150 1840 390 690 1080
in CHF 390 649 1039 249 390 640
in HK$ 3490 5690 9180 2290 3490 5780
in SG$ 649 990 1639 399 649 1050
in US$ 400 700 1100 280 400 680
in DKK 2890 4190 7080 1690 2890 4580
in NOK  3990 5900 9890 2390 3990 6380
in GB£ 349 550 900 219 349 570
in SK₩ 590000 890000 1480000 349000 590000 939000
in JP￥ 59000 89000 148000 34900 59000 93900



Devialet Care:

If Devialet Care covers your Phantom, don't hesitate to contact our customer service representatives for more details. You must activate Devialet Care within 30 days after purchasing your Phantom to be eligible for its benefits.

Ming Ming
  • Updated
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