If your device have been damaged inadvertently and has got physical damaged, the best would be to contact our customer care team.
We highly recommend our customer to purchase Devialet Care when purchasing Phantom, as our device are fragile, and Devialet care is the best insurance for this type of situation. To see specificiy of our Devialet Care offer, please have a look here
However if you did not have a Devialet Care covering your Phantom, our Customer care might have options to offer you. For contacting our customer care, please use the request form here