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Love is in the Air (Devialet AIR 3.0.4)

Dear Expert owners,

Over the last few months, our engineers have been working hard on a new version of Devialet AIR.

We would like to share with you the latest beta versions for both Mac and Windows and collect your valuable feedbacks. Every streaming set up is unique and testing in many environments will help us build the software you want. 

Also, on this page, we will share the latest news about AIR development and try to address general questions about the software. However, as this page is intended for general discussions, you may be asked to contact our customer care team for specific cases.

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Update on 17/03/2017

Dear all,

Thanks to all your feedbacks, after months of beta testing, our engineers are happy to announce that Devialet AIR 3 is officially out!

You may download AIR 3.0.4 for OSX and Windows in your member space on https://en.devialet.com/expertpro/


Feel free to share your input and feedback on AIR 3.0.4 on this page!

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Installation protocol:

Windows:

  • Quit AIR and any application using AIR
  • Uninstall the current version of AIR
  • Install the new version of AIR
  • Reboot

 

MacOS
There are no specific requirements for Mac users.

 

Feedback gathering protocol:

Whichever issue you might encounter, our engineers will always need some contextual information in order to be able to reproduce the problem, understand what is happening and fix it.

If anything goes wrong, please do not hesitate to tell us about it and provide us with the following informations that will help us identify the source of the issue:

  • What operating system are you running AIR on?
  • Are you using a virtual or physical machine?
  • What type of your computer are you using?
  • What resources (CPU, RAM, optical or SSD drive) are available on your machine?
  • Do you have a firewall, antivirus or any kind of security tool enabled?
  • Which AIR version are you using?
  • Which AIR target device settings are set?
  • Which audio player are you using?
  • Which audio player settings are set?
  • Are you playing local audio tracks ?
  • Which web site are you streaming audio tracks from?
  • Are you playing one or more audio tracks simultaneously?
  • What are the format, sample frequency and bit depth of your audio track?
  • Is your computer used for any kind of CPU / bandwidth consuming task while playing?
  • Is your network used for any kind of bandwidth consuming task while playing?
  • Are your sending audio data from your computer using WiFi or Ethernet or USB?
  • What Expert model are you using?
  • Are you receiving audio data from your Expert using WiFi, Ethernet or USB?
  • What is the distance between each network device when WiFi is used?

 

 

Update on 19/10/2016

After analyzing all your feedback, some bugs have been reproduced, and fixed on the Windows Air version:

  • Devialet Air 3.0.1 public beta changelog:
    • Source of the "Vinyle effect" heardable on the Beta 3.0.0 public release have been fixed
    • Sources of some "White noise" that may appear on the beta 3.0 public beta have been fixed
    • some other minor bugs have been fixed as well

Before installing this beta, we recommend you to unistall the current Air version you have on your PC and to disable any anti-virus during the setup of the new version.

Also some firewall are blocking the communication between Air and your Expert (in Air you can't see your amplifier), please make sure you are allowing Air in your firewall setting to revert this issue

We let the version 3.0 public beta available on this page in case you need to keep this version.

----------------------------------

 Update on 08/12/2016

Dear Friends, 

Today we are happy to announce Air 3 Release Candidates for both MacOS and Windows. Our engineers have solved almost all known issues. Some are still hard to reproduce, like random installation problems or disconnections on Windows and sudden drops on MacOS. We could really use your help to test thoroughly on all platforms and versions.  Please download and install for your system. We really value your feedbacks!

I removed the prior beta & RC versions and let the last RC version (3.0.2 for Windows & 3.0.1 for MacOs)

 

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162 Comments

  • 0
    Avatar
    Markus Apfelbeck

    Seb,

    generally the Air 3.01 Beta works quite well, however some parts about the protocol are worrying me.

    If you have more than one windows client trying to access the devialet, you end up in a total mess. Both drivers firing UDP packets to the destination producing funny noises. Is there any resillance or fault tolerance build into the protocol itself?

    Does the protocol provide any handshaking after you startet the UDP streaming?

     

  • 0
    Avatar
    Harald Herzig

    Hi Sebastian,

    any plans / ETA for releasing the - aparently to a large extend well working - BETA as final version?

    Thanks,
    Harald

  • 1
    Avatar
    John

    Sébastien

     

    Is there any news for Devialet AIR 3.0 release candidate (for Mac). All we seem to hear about is Devialet Air 3.0.1 public beta, but nothing for a long time about AIR for Mac.

     

    Are devialet going back to their normal communication protocol: advising ........???

     

    PS      Sébastien, do you still work at Devialet as the last comment you had on this thread was the 21st October - 5 weeks ago!!!

    Edited by John
  • 0
    Avatar
    Barr Plexico

    Sébastien - 

     On October 19th you posted this reply to an inquiry I had on support for DSD64 on the Mac version of AIR ( it works on the Windows version).

    @ Barr, I need to check this one with our team as I can't tell right now if this is in their plan  

    I was wondering if you had a chance to check with the team to see if they plan on fixing the DSD64 issue for the Mac? Given it works properly on the Windows version I am hoping they can resolve this on the Mac AIR version.

    Thank you.

    Barr

  • 0
    Avatar
    G51

    Hello, where are you, Seb? 

     

    The management of Devialet once promised to improve communication with the users.

     

    But sadly no real improvement on communication was seen.

     

    How can we trust Devialet on its promise, for example, the operating system (OS), the streamer board, the official release of AIR 3 (Apple and Windows)?

     

    Devialet could do much much better, right !?

  • 0
    Avatar
    Sébastien Faure

    Dear all,

     

    Hope you are all doing well.

    I'm still here no worry, just a bit busy this last week.

    We are keeping the same channel to communicate on the Air beta, some fresh things will come around within the week. I will keep you posted (with a more complete feedback and information to share).

    Cheers,

    Seb

  • 0
    Avatar
    John

    Sébastien

     

    Haven't heard anything from you for over 5 1/2/ weeks, then you come on and say you were busy last week (what about the 4 weeks before that) and then tell us to wait another week for "some fresh things".

     

    It's been nearly 3 months since anything was even mentioned by yourself with AIR 3.0 Release Candidate (AIR for Macs), but still have to wait, your comment below:

     

    • Will you test Air with the next generation of OS for Mac? Yes indeed, we will try to be complaint as quickly as possible with the new generation of OS for Mac.

     

    More news will follow as soon as we have some fresh update to share. in between, please do not hesitate to raise issue or questions to us.

    Seb

     

    Previous to this you stated:

    PS: start thinking about new feature you have in mind for Air, cause in middle/long terms this page will be an kind of Air "Idea box", but first things first all let us issue a final Air release.

     

    That was 3 months ago without any update with AIR for Macs, I'm certainly not holding my breath (or wasting my time) in thinking about any new features. Here's a crazy suggestion, how about releasing full versions of AIR (for both Macs & Windows) and not the current Beta Versions.

     

    Disclaimer at start of thread: 

    SOFTWARE HEREUNDER IS BETA SOFTWARE AND IS BELIEVED TO CONTAIN DEFECTS. THE PRIMARY PURPOSE OF THIS BETA TESTING LICENSE IS TO OBTAIN FEEDBACK ON SOFTWARE PERFORMANCE AND THE IDENTIFICATION OF DEFECTS.

     

    Yep, Devialet are keeping to their promises for ongoing, transparent communication - NOT!!!

  • 0
    Avatar
    G51

    Sorry, I have to say that - what kind of communication is it?

  • 0
    Avatar
    Sébastien Faure

    Dear all,

     

    RC 3.0.2 for windows and RC 3.0.1 for MacOs have been published.

    Please post here your feedback. 

    Theses RCs are focussed on the white noise and sounds delivery, all others aspects are not covered yet (DSD, Screen size, etc..) but are still in progress from our side. As soon as the CORE functions are close and delivered as expected we will dive into other aspects pending.

    This is the final stage before issuing the final release. 

     

    Cheers, 

    Seb

  • 0
    Avatar
    Tomislav

    I installed RC 3.0.2. For short time played fine, but Windows froze when Devialet failed to change sampling rate. Same like last RC version 3.0.1, but there wasn't frozen Windows.

  • 0
    Avatar
    Markus Hübner

    Using the latest RC 3.0.1 on Mac with the new MacBook Pro 2016 (no touch bar), latest OS version and running Spotify - I got some sudden drops with the Devialet - have to reconnect via the Devialet Air tool again. It's not easy to reproduce .. sometimes it happens within minutes, then no problem for an hour.

    Devialet 120 with latest firmware.

    Edited by Markus Hübner
  • 0
    Avatar
    Albert Jan De Jong
    Edited by Albert Jan De Jong
  • 0
    Avatar
    G51

    Hello, Seb. Any updates on anything - news on new firmware? Streamer Card? New Operating System? AIR's final versions of PC and MAC? Remote APP (In my humble opinion, I like the physical remote control unit very much - no need to change anything on the remote control unit. But the remote APP should be updated for us to fully control our Devialet at our listening chairs)?

    And we would like to know more about the altitude of your company regarding customer care and support? Maybe CEO and/or CTO and 'Super Matt' could answer our questions and release information here at this forum.

     

  • 0
    Avatar
    Graham

    Having used AIR 3.02 on Windows 10 for several weeks now I thought I would report my findings.
    I have had no white noise or Blue screen of death (BSOD) with either 3.0.1 or 3.0.2.

    I have had a number of dropouts, but these may be more to do with Roon integration with AIR.

    1. Initially I had periods where the sound was alternating on and off for 10 seconds at a time.  This has now settled and I think it was due to migrating Roon Core to Roon Server on an upgraded NAS (Roon can use significant processing on cataloging the library).

    2. I also found that streaming sometime stopped when I closed down a PC which had another instance of AIR enabled but not in use.

    3. I have also moved AIR and Roon Bridge to a Windows VM on the NAS.  I occasionally lose the NAS AIR from the network, but after a long time spent investigating this it appears to be due to Roon Bridge stopping rather than AIR.

    So in summary while streaming is not flawless AIR appears to be performing OK for me.
    I will continue to monitor the situation with a view to seeking support from Roon.

    Edited by Graham
  • 0
    Avatar
    Cy

    Did about 15 back and forth tests between Win 3.0.1 beta vs 3.0.2 RC and in all cases I preferred the sound quality of 3.0.1 beta.
    More airyness, warmer bass, more decay & better soundstage. Subtle difference, but I prefer 3.0.1 beta.
    Seems like 3.0.2 is too controlled for my system. Anyone else who did compare the two versions SQ-wise?

    Been using 3.0.1 now without any problems now since release. The only bug remaining is the default playback device bug.

  • 0
    Avatar
    Markus Hübner

    Using 220 Pro and latest MacBook Pro I still got drop outs, sometimes noise (when using for example Safari or Chrome parallel). When will an updated RC / final version of AIR be available?

  • 2
    Avatar
    hifi_swlon

    Out of interest, what happened to all the other love Devialet promised? Communication with its user base, Streamer Board details, etc etc

    Sad to see that after all this time dropouts are still being reported here, yet Devialet ignores the rock-solid and stable alternative of Roon's RAAT.

    On the streamer board front, Devialet should really take a look at Chords latest offering - the Poly.  We have really high expectations of Devialet's streamerboard when we see what can be achieved in the tiny footprint of something like this, and for an estimated retail of £499.  Its hard to imagine that Devialet would feel comfortable offering us less in their internal streamerboard given the apparent retail of £1,000 plus. Ok, we don't now the SQ of the Poly, but the point is these kinds of technologies are becoming commonplace, even on tiny portable devices:  

    768 PCM, 512DSD, Bluetooth, wifi, airplay, RoonReady, Dlna, 9 hr battery and an SD card.  In a unit 50x62x22mm. 

    http://www.chordelectronics.co.uk/product/poly/

    It's also interesting to note it's shipping early 2017, and they actually know what it is they're shipping. Crazy stuff.  We prefer to guess.... :)

    Edited by hifi_swlon
  • 0
    Avatar
    Ksteiner

    Hello,

    using Devialet 120, AIR 3.0 Rel. Candidate with ETH direct connection.

    As you decided to remove bitperfect-mode for iTunes I bought Audirvana as player in ITundes Mode.

    Audirvana Direct Mode does not work. Disabling Aurdirvana Direct Mode works, but

    >> every material available in 16 Bit/41,1 kHz (AIFF format) is played from Ausdirvana with DAC-setting 24 Bit/41,1 kHz.

    Why is Audirvana unable to switch to the correct setting? Playing higher reolution files switches the Devialet to the correct settings, but 16 Bit/41,1 kHz is alsways played 24 Bit/41,1 kHz. I guess, Audirvana does (unwanted) upsampling in this case.

    What is the problem or the solutions?

    Thank you and kind regards

    Knud

     

     

  • 0
    Avatar
    Armin Khatoonabadi

    Hi,

    I'm using window 10 and use Deezer for streaming.

    The new release 3.02 still has the problem of freezing when switching from certain songs to others which I think has to do with the bit rate difference. But in previous version, the pc did not freeze. In this version I get blue screen.

  • 0
    Avatar
    Morten Handberg

    After I updated my MacMini to SierraOS AIR 3,0RC beta have worked perfect. Many hundred hours now with no dropouts or other problems:-)  
    Before I updated to Sierra I often had problems with AIR.
    I use Roon and AIR with ethernet cables.

    Promising!

     

     

  • 3
    Avatar
    hifi_swlon

    On July 20th 2016, Quentin Sannié responded to the infamous "Please Devialet, do not forget you existing customers" ipetition (https://www.ipetitions.com/petition/devialet).  It closed with:

     

    "...We will create and manage an online page where you will find all the latest about our work on Expert. And also where you can share your experience with other Expert owners. Sharing is caring.  As a general matter, I will make sure our teams get better at understanding your needs and communicating on a regular basis with you. Bringing you audiophile happiness is the reason we are all going to work with a big smile on our face every morning.  Quentin Sannié, CEO, and all your friends at Devialet"

    7 Months later, as far as I can tell, nothing has happened.

    There is no online page for all the latest work on Expert (is there any work going on, there hasn't been a firmware update with anything new in it for ages?), or a space where Expert owners can share experiences with other owners. No one at Devialet appears to be any better or more interested in understanding their customers needs, and no-one appears to be communicating with customers on a regular basis.

    Don't get me wrong the new Pro hardware is good, but the petition wasn't about that, it was about AIR and Devialet's attitude towards customers.  Very little seems to have changed.

    Whats the ETA for AIR to have all its bugs fixed and released as a final version?

    Whats' the ETA for information/specs on the upcoming streamer board, and how are you going to ask your customers for their feedback on what they want from it? 

    What's the ETA on the above promises from Quentin Sannié?

     

  • 0
    Avatar
    Rostronster

    Unfortunately, I have to agree with hifi_swlon.  Quentin Sannie did make some promises.  He has broken these promises.  Trust can be based on words for only so long.  Trust can be lost by actions, or perhaps the lack of actions.

    I did notice this on this very website:

    "As such, your Expert Pro undergoes constant improvement via free, regular updates, for ever improved features and performance."

    Is this still true?  I do not believe there has been any significant 'improvements' since firmware 8.0 was introduced at Munich 2015, now nearly two years ago. 

    There has of course been improvements that we can pay for, such as the Pro upgrade.  For this the cash is taken up front, with a promise of a streamer board.  So far there have been no details of the streamer board, and we already know what Devialet are like with their promises.

    In the interest of balance, I would like to say that the new Pro models are an absolute triumph.  The level of sound quality now achieved is truly outstanding. 

  • 0
    Avatar
    Dr Tone

    Did anyone honestly expect Devialet to change?

    It might be time to start another public campaign.

  • 0
    Avatar
    M Connelly

    Dear Seb (or anyone at Devialet that may be listening),

    Have your forgotten us or just chosen to ignore?  As pointed out by hifi_swlon, Devialet made several commitments last summer. 

    Without doubt, the Pro is a heralded success.  But, your commitment was for better communication, improvements to AIR and, an "online page where you will find all the latest about our work on Expert".

    So what are we to conclude?   Has there been no further progress with AIR?, firmware versions?, the new OS/streaming board?

    While I am a very happy 440 Pro owner, my thrill of being a long-term Devialet customer is just as much about Devialet, the company, as it is about what Devialet products I currently own.

    It's poor form to ignore communications but far worse to fail to live up to your own commitments.  

     

    Edited by M Connelly
  • 0
    Avatar
    G51

    I agreed with Mdconnelly, Dr. Tone, Rostronster and hifi_swlon. CEO Quentin Sannie should keep his promise he made himself.

     

     

     

     

  • 0
    Avatar
    Ivanyiu

    Cracking also found on Mac version, not only on Windows.

    And setting the buffer to 5000ms already, playing via Ethernet still not smooth enough, sometimes the music stop and play again.

     

      macOS 10.12.3 (16D32)

      Model Identifier:    MacBookAir7,2
      Processor Name:    Intel Core i7
      Processor Speed:    2.2 GHz
      Number of Processors:    1
      Total Number of Cores:    2
      L2 Cache (per Core):    256 KB
      L3 Cache:    4 MB
      Memory:    8 GB

  • 0
    Avatar
    Dr Tone

    This announcement should be renamed to the following: "Love is in the Hot Air".

  • 0
    Avatar
    Sébastien Faure

    Dear all,

    Thanks to all your feedbacks, after months of beta testing, our engineers are happy to announce that Devialet AIR 3 is officially out!


    You may download AIR 3.0.4 for OSX and Windows in your member space on https://en.devialet.com/expertpro/

    Feel free to comment this page with your input/feedback on AIR 3.

    Seb

  • 0
    Avatar
    Dr Tone

    Holy crap, I just fell out of my chair!

  • 0
    Avatar
    Patrik

    @Dr Tone: :-)

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