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Love is in the Air (Devialet AIR 3.0.4)

Dear Expert owners,

Over the last few months, our engineers have been working hard on a new version of Devialet AIR.

We would like to share with you the latest beta versions for both Mac and Windows and collect your valuable feedbacks. Every streaming set up is unique and testing in many environments will help us build the software you want. 

Also, on this page, we will share the latest news about AIR development and try to address general questions about the software. However, as this page is intended for general discussions, you may be asked to contact our customer care team for specific cases.

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Update on 17/03/2017

Dear all,

Thanks to all your feedbacks, after months of beta testing, our engineers are happy to announce that Devialet AIR 3 is officially out!

You may download AIR 3.0.4 for OSX and Windows in your member space on https://en.devialet.com/expertpro/


Feel free to share your input and feedback on AIR 3.0.4 on this page!

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Installation protocol:

Windows:

  • Quit AIR and any application using AIR
  • Uninstall the current version of AIR
  • Install the new version of AIR
  • Reboot

 

MacOS
There are no specific requirements for Mac users.

 

Feedback gathering protocol:

Whichever issue you might encounter, our engineers will always need some contextual information in order to be able to reproduce the problem, understand what is happening and fix it.

If anything goes wrong, please do not hesitate to tell us about it and provide us with the following informations that will help us identify the source of the issue:

  • What operating system are you running AIR on?
  • Are you using a virtual or physical machine?
  • What type of your computer are you using?
  • What resources (CPU, RAM, optical or SSD drive) are available on your machine?
  • Do you have a firewall, antivirus or any kind of security tool enabled?
  • Which AIR version are you using?
  • Which AIR target device settings are set?
  • Which audio player are you using?
  • Which audio player settings are set?
  • Are you playing local audio tracks ?
  • Which web site are you streaming audio tracks from?
  • Are you playing one or more audio tracks simultaneously?
  • What are the format, sample frequency and bit depth of your audio track?
  • Is your computer used for any kind of CPU / bandwidth consuming task while playing?
  • Is your network used for any kind of bandwidth consuming task while playing?
  • Are your sending audio data from your computer using WiFi or Ethernet or USB?
  • What Expert model are you using?
  • Are you receiving audio data from your Expert using WiFi, Ethernet or USB?
  • What is the distance between each network device when WiFi is used?

 

 

Update on 19/10/2016

After analyzing all your feedback, some bugs have been reproduced, and fixed on the Windows Air version:

  • Devialet Air 3.0.1 public beta changelog:
    • Source of the "Vinyle effect" heardable on the Beta 3.0.0 public release have been fixed
    • Sources of some "White noise" that may appear on the beta 3.0 public beta have been fixed
    • some other minor bugs have been fixed as well

Before installing this beta, we recommend you to unistall the current Air version you have on your PC and to disable any anti-virus during the setup of the new version.

Also some firewall are blocking the communication between Air and your Expert (in Air you can't see your amplifier), please make sure you are allowing Air in your firewall setting to revert this issue

We let the version 3.0 public beta available on this page in case you need to keep this version.

----------------------------------

 Update on 08/12/2016

Dear Friends, 

Today we are happy to announce Air 3 Release Candidates for both MacOS and Windows. Our engineers have solved almost all known issues. Some are still hard to reproduce, like random installation problems or disconnections on Windows and sudden drops on MacOS. We could really use your help to test thoroughly on all platforms and versions.  Please download and install for your system. We really value your feedbacks!

I removed the prior beta & RC versions and let the last RC version (3.0.2 for Windows & 3.0.1 for MacOs)

 

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162 Comments

  • 0
    Avatar
    G51

    Le message ci-dessous est ce que j'ai posté dans ce fil mercredi. Bien sûr, il a été traduit en utilisant Google Translate: (. Je ne peux pas lire et écrire le français)

    Cher Seb et tous ceux qui ont exprimé leurs opinions ici:

    Je l'ai acheté mon LE200 depuis presque deux ans. Dès le premier jour jusqu'à ce moment-là, je pense encore Devialet est un produit de haute fidélité révolutionnaire.

    Cependant Devialet n'a pas fait assez pour répondre et de faire face aux demandes formulées par les utilisateurs ou sur les questions autour de son produit. Je ne dis pas qu'il faut dire oui à ajouter quelles que soient les nouvelles fonctionnalités / fonctions demandées par les clients. Il est peu pratique et pas besoin. Mais s'il vous plaît laissez-nous savoir ce que Devialet pense, la planification, faire pour résoudre les problèmes auxquels nous sommes confrontés lors de l'utilisation de votre produit.

     

    Je suis désolé Seb est le seul à répondre à toutes nos entrées ici. Davantage de ressources devraient être donnés à Seb. Il pourrait être pareil cas, même pour Devialet personnel du service clientèle qui pourraient ne pas être bien informés de ce qu'ils doivent répondre lors de la réception des avis ou dire des plaintes, par exemple bruit blanc.

    Le directeur général a dit que Devialet améliorerait la communication. Mais désolé de ne pas trop a été vu.

    J'espère que l'ensemble du personnel Devialet et les patrons se passerais un certain temps pour lire ces discussions et faire des réponses ici à droite à ces discussions et de gagner nos cœurs en arrière.

     

    Ce qui précède est pas une plainte, mais la voix d'un fan die-hard de Devialet.

    Gibson

  • 0
    Avatar
    Cy

    Since the latest big Win10 update, whenever I open the action center (right lower corner on the taskbar) for the first time, the music playing through AIR glitches (2 or 3 times). Already changed the buffer of AIR from 1000ms to 2000ms, but it still appears. The glitches also occur every now and then when just playing music without doing anything on the computer.

    Big chance that it has nothing to do with AIR and my system needs a fresh install, but do wanna report it and see if others have the same issue since the big Windows update.

    Cy

    [Windows 10 / Foobar2000 (WASAPI event (v3.0) Devialet AIR / 24bit setting / 16bit/44kHz flac-file) / AIR-Ethernet [wireless computer to router - wired router to devialet]

    Edited by Cy
  • 0
    Avatar
    Ksteiner

    Hello,

    the main reason for me to buy Devialet 120 was to play bit-direct from iTunes (AIF-Format, Dev 120 connected to Macbook Air via Ethermet calbe).

    Easy speaking: stream it - as it is - to Dev 120, without up- or downsampling and without having to change the Mac MIDI setup each time.

    If you disable the "iTunes bit perfect" Option, how can I achieve this with AIR 3.0?

    Kind regards,

    Knud

     

  • 0
    Avatar
    G51

    Dear Seb,

     

    It is almost 2 weeks since my posts (in English on 5 Oct and in French of the same content using GOOGLE TRANSLATE a few days later) urging Devialet to put more efforts on communications with the users.

     

    I am very disappointed that there is still no reply heard from Devialet side. Now I know that you are the only one in your Company taking care of these 2 threads naming 'Love is in the Air' and 'firmware 10.X.X'. Other staff may (or may not) read these threads. If they do, they are not authorized to make response here without the approval from the management.

     

    I have urged Devialet putting more resources to you for communications with the users BUT not successful. I have asked the founders and the other staff to express their ideas and their opinions in these threads BUT not successful.

     

    My conclusion - Devialet does not like to communicate with us. I don't feel the 'love' in the AIR. Though I still think that Expert line is very good HiFi product but I would not say I am a die-hard fan of Devialet as it does not like to talk with us.

     

    By the way, I would say same upgrade price for D120 or D200 to D220PRO is a really really bad idea. 

     

    Gibson

  • 0
    Avatar
    G51

    Cher Seb,

     

    Il est près de 2 semaines que mes messages (en anglais le 5 octobre et en français du même contenu en utilisant Google translate quelques jours plus tard) exhortant Devialet à mettre plus d'efforts sur les communications avec les utilisateurs.

     

    Je suis très déçu qu'il n'y a toujours pas de réponse entendu d'un côté Devialet. Maintenant, je sais que vous êtes la seule personne dans votre entreprise en prenant soin de ces 2 fils nommant «L'amour est dans l'air» et «firmware 10.X.X». Autre personnel peut (ou non) lire ces fils. Si elles le font, ils ne sont pas autorisés à apporter une réponse ici sans l'approbation de la direction.

     

    Je l'ai exhorté Devialet mettre plus de ressources pour vous pour les communications avec les utilisateurs, mais sans succès. J'ai demandé les fondateurs et les autres employés d'exprimer leurs idées et leurs opinions dans ces discussions, MAIS pas réussi.

     

    Ma conclusion - Devialet n'aime pas à communiquer avec nous. Je ne ressens pas le «amour» dans l'AIR. Bien que je pense toujours que la ligne Expert est très bon produit HiFi mais je ne dirais pas que je suis un fan die-hard de Devialet car il n'aime pas parler avec nous.

     

    Par ailleurs, je dirais même prix de mise à niveau pour D120 ou D200 à D220PRO est vraiment une très mauvaise idée.

     

    Gibson

  • 1
    Avatar
    Sébastien Faure

    Dear all,

    Hope you are all doing well. 

    thanks for all your feedback.

    @Steiner - I've seen you ticket as well – if no bit perfect is available on the apps, it will keep the bit definition of the track so

    @Cy - let's try it with the next beta release we are close to issue. 

    @Gibson and all – appreciate your feedback and want to clear this out, if I was not available this was because we double our CSS team size across the globe in less than 3 weeks. More people, means more availability and more channel coverage (not only over the phone or email). I believe this is an important signal a step up from us that our customer's matter and we are moving forward to be more close and communicative with our expert and phantom community.

    any feedback is welcome. 

  • 0
    Avatar
    Barr Plexico

    Hello Sébastien.

    As mentioned earlier, the AIR3 Betas for Windows supports DSD64 vi DOP, whereas the AIR3 Betas for MacOS only support DSD64 by having it converted to PCM first. If you try to play a DSD64 file DoP on the MacOS with AIR3 you get mostly some hissing and low level of music playing in the background.

    Does Devialet intend to support DSD64 (DoP) on both the Macintosh and Windows platforms with the final AIR3 releases?

    Thank you.

    Barr

     

     

     

     

  • 0
    Avatar
    Graham

    I have tried AIR 3 Beta a couple of times, but it only plays for 10-20 seconds before giving me white noise.  I have gone back to 2.1.3 which works for me.

    I am using ROON on a Windows 10 laptop (i3 4010U, 8GB RAM), with music files on a NAS.

    Kind regards,

    Graham

  • 0
    Avatar
    Sébastien Faure

    Dear all,

    I'm glab to announce that new windows Devialet Air public beta is now available on the initial post of this page!!!

    I put detail on the change log but as we already talk about bugs we addressed in this release therefore I did not put too much detail in it. 

    Have a try, and feel free to post comment/feedback on this page (on my side, it's running pretty well since a week at home!)

    Have good music time

    Seb

  • 0
    Avatar
    Sébastien Faure

    @ Graham, could you please have a try with the Beta 3.0.1 of Air and see if this is still happening ?

    @ Barr, I need to check this one with our team as I can't tell right now if this is in their plan

    @ Cy Air is spreading your PC sound, so if something is popping on your laptop while listenning this might generate a white noise. Have a try with the last beta version 3.0.1 and let me know.

  • 0
    Avatar
    Patrik

    Hi,

    Thanks for the new beta version 3.0.1.

    Have not yet had the opportunity to test this new version for real but can report that the previously communicated issue with the settings user interface at high screen resolution combined with the Windows setting "Change the size of texts, apps, and other items " still remains.

    Your last response on this is from the 9th of September and then you said you were going to start working on this the then coming week.

    I would therefore again ask whether you have been able to verify and reproduce the problem and if you are working on a solution?

    Best regards,

    Patrik

    Edited by Patrik
  • 0
    Avatar
    Kevin Hughes

    I have had the new version up and running for a very short time.

    1) The only unavoidable white noise event I could produce on the old beta version no longer happens.  This was when pausing for a while, and then resuming.

    2) You have removed the redundant recording device so that no longer caused white noise either.

    3) You are still changing the default audio device when air connects.  This is really annoying, not least because you don't change it back on disconnect. Do you expect your customers to write their own software to work around your bugs?

  • 0
    Avatar
    Bjorn Wiman Imac

    Hello all,

    As suggested above from another participant, I would like to see that the bitperfect funktion is kept when using iTunes. The drawback of sound quality when using Air 3 compared with Air 2.3 is huge.

    Wouldn´t just be possible to include an "iTunes" setting/selection in the menu of the official Air 3.0 release?

     

    Best regards

    Björn

  • 0
    Avatar
    Graham

    Hi Sebastien,

    Thanks for 3.0.1.  This is working for me.

    Graham

     

  • 0
    Avatar
    Armin Khatoonabadi

    Hello Sebastian,

    Installed Air 3.0.1 last night and listened to music for almost two hours non stop.

    Good news first: Sound quality is amazing! The sound was so clear without any ticking sound or noise. I think I heard the best performance of my speakers ever since I bought them.

    Not so bad news: The problem of Air stopping still exists. I use Deezer Windows 10 app for streaming and usually when a new song started or I  skipped the songs, the Air stopped streaming. I had to manually stop it through the task bar and start it again for it to start functioning again. It happened 3-4 times during my 2 hour session.

    The other issue I noticed is that on the setting window, the sound volume number doesn't exactly fit inside that circle. A minor aesthetic issue.

    As I mentioned I'm using a Vaio Window tablet with latest Windows 10 installed.

    Cheers,

  • 0
    Avatar
    Sébastien Faure

    Happy Friday all!

    some update on the last posts:

    @Patrick we are still working on it - this is still in our bug list, and we will address it, but it might take time firstly to reproduce.

    @Kevin Do the sound switch to our laptop speaker when your amp is not on?

    @Bjorn I understand that some of you want the bit perfect to be back on Air, my understanding is that we built Air to by pass this feature which was a source of white noise. But I can still see options we may have.

    @Graham so happy we close down your issue. additionnal feedback are still welcome!

    @Armin, when Air stopped playing, is your playing continue to play? We faced internally once a similar issue so we want us to dig this one more deeply.

    @all I will update the recommendation above, as some firewall are not allowing automatically Air to see your amp.

    Guys, it's almost Friday a more larger listenning session will happen during the week end, feel free to reach out on this page for any specific issue you faced during the week end.

    Ready to press play!

    Have a good one.

    Seb

  • 0
    Avatar
    Marco Revelant

    Hello,

    After a couple of weeks of using Air 3 beta for Mac without issues, yesterday I started experiencing disconnection after approximately 1 hour of play time. The Devialet air icon on the computer is still black and Roon is still playing but the Ethernet connection on the Devialet itself is grey and there is no sound. Changing source sometimes restore the connection but not always.  However after the first disconnection that happened after 1 hour of playing others happened agin at shorter intervals.

    I run Roon on an iMac mid 2011 Core i5 with 24GB ram. OSX is El Capitan

    AIR 3 is set at 1000ms delay and Roon, is at 0.1s resync delay. 

    Soon settings are the following

    Exclusive mode ON

    Integer mode ON 

    Max hardware buffer size ON

    Power of 2 Hardware buffer size ON

    Max sample 192 (PCM) 

    Max bit (PCM) disabled 

    DSD convert to PCM 

     

    My Devialet 250 Expert is connected through ethernet with DHCP ON 

    Thanks

    Marco

  • 0
    Avatar
    Barr Plexico

    Sébastien - 

     

    @ Barr, I need to check this one with our team as I can't tell right now if this is in their plan  

    I was wondering if you had a chance to check with the team to see if they plan on fixing the DSD64 issue for the Mac? Given it works properly on the Windows version I am hoping they can resolve this on the Mac AIR version.

    Thank you.

    Barr

     

     

    Edited by Barr Plexico
  • 2
    Avatar
    hifi_swlon

    I've been holding off writing too much here, as I wanted to see how things progressed.  We were all ideally hoping to see huge communication improvement, with a new area for discussion about 'all things Devialet' (as per the famous petition promise), which sadly hasn't materialised. 

    So I'll keep it short as this is an AIR topic.

    Firstly, hats off to Seb for how he's dealt with things here. It's a shame he's the sole voice, but bearing in mind the pent up frustration in so many Devialet owners - myself included - it's nice to finally see at least some hint of communication and a sense of the real people working at Devialet. I don't think having one person fielding queries will work long-term (you can sense further frustration building) but it's a start. Hopefully the promise will be kept and things will improve very soon.

    There was talk of an area for discussion of the new streamer card functionality, and that directly relates to AIR. So since it hasn't yet materialised I will say this - AIR has never worked for me and it still doesn't. I've run out of interest trying to trouble shoot why, having wasted countless hours, culminating in many purchases to circumvent it, finally using a microRendu and Roon, but I also went through other options along the way. It was expensive, frustrating and upsetting since AIR was advertised as making the Devialet a 'one box solution' which was far from the case for many of us. 

    So here it is:

    * Please make Devialet Experts RoonReady with the new streamerboard. *

    On the same network where AIR failed, Roon's RAAT has worked faultlessly for more than a year.  It's robust and well designed.  Many of us use Roon and would be glad to never have to use AIR.  PLEASE DONT RESTRICT THE STREAMER BOARD TO UPNP AND SPARK. THIS NOT WHAT WE WANT.

    OK, some people want AIR and are enjoying it, and of course it should work properly as advertised. But please take on board what many of your customers want.  

    Of course, an apology is one thing, as-is finally putting resources into getting AIR working properly (after years).  Why not offer the new streamer board for free to all customers who suffered AIR issues continually since they bought their Devialet's?  After all, if you're happy to publicly admit that it didn't work and you should have performed better, why not then do the right thing and at least offer some form of compensation.  Would it be so hard to make the streamer board backwards compatible and offer it as a 'thank you' or a 'sorry' - thank you for your patience and understanding, sorry for the false advertising and slow speed to address the situation.  Worth thinking about.  There's a lot of goodwill to restore among your customer base..... 

    OK, in hindsight after the edit I didn't keep it short, but it was fairly short considering its summarising probably thousands of related posts from myself and other users on other forums.

     

    Edited by hifi_swlon
  • 0
    Avatar
    Valtteri

    +1 for the previous post by hifi_swlon

    (disclaimer: my 120 is currently on route to France for 220 Pro upgrade)

    I would also be extremely happy to see Roon support. Ideally not just RoonReady, but an actual RoonServer running on Linux/ARM on the streamer board with support for plugged in USB drives.

    For me my conclusion of AIR is simply that it is getting a bit outdated for today´s market. It was innovative back when it was launched (for those who got it working; I didn´t), but today the future is in online streaming services that integrate Tidal, Spotify etc. Not in a virtual soundcard solution – although I do appreciate that Devialet is finally starting to improve/fix it.

    So for me I´m not really interested in using AIR anymore, but am looking forward to the new streamer card. Ideally both Spark and RoonReady, but I would already be happy with even just Spark (Tidal) support.

    Until then my streaming solution has been a Google Chromecast Audio with optical out into the Devialet. It is cheap (35 euros), works perfect (not a single issue and running without ethernet) and lets me stream Tidal.

    Most importantly I hope Devialet creates a message board for its users (even just for registered users with a Devialet serial number would be enough). This would enable many different people from your company to discuss issues with your users and would dramatically improve communications.

    This being said I want to emphasize that already appreciate what Seb has been doing in this thread. Although officially dedicated to just AIR, this thread seems to be the first real discussion channel for Devialet users so far.

    Edited by Valtteri
  • 0
    Avatar
    canyelles
    • Here are the details of two problems/questions I reported at the beginning of September. You did not bother to reply to either of them. I repeat them here for your convenience

       

       

      On a Mac (any version of OS X) why does the Devialet volume control change the volume on the Devialet AND the volume on the Mac? This is true for all versions of AIR and all versions of OS X. Does this mean that what the Devialet is receiving is not bit-perfect? Also does it mean that volume is being modified twice? This does not happen on the USB input, the Mac volume is not affected.

       

       

       
    • I have successfully played music through the Devialet using USB and sent it back to the Mac via USB to be recorded using Audacity.

      Using AIR to play music, only silence is sent back to the Mac via USB. Or, if you prefer, nothing is being sent back via USB.

      True of all versions of AIR on all versions of OS X and all versions of the Devialet firmware.

  • 0
    Avatar
    Markus Apfelbeck

    3.01 Windows seems to work flawless in my setup with my OdA and the D1000pro. Finally we might come close to the 5 year old promises.

    I still like the idea of a virtual sound card (especially if it would be available for linux as well), however I somehow lost trust in the AIR protocol itself. Trying to analyse it via wireshark I see the UDP streaming but I cannot really see a proper handshaking which for a an asynchron protocol where we hopefully depend on the devialet clock as master would be essential. This would explain at least the white noise ore other stability issues. I would really  appreciate if Devialet would give us a white paper over the protocol itself so that we can regain trust.

    I am personally not a big Roon fan (and I hate proprietory protocols)  but at least they offer some insights to their protocol specs which look quite robust.

    One big problem of air ist, that you can have only one instance of the virtual sound card per system. My central Driver instance ishould be able to drive at least may OdA and the D1000pro in parallel.

  • 0
    Avatar
    Tomislav

    Air 3.0.1 beta looks promising. No pops/clicks and no white noise so far. I even try my white noise test: left the music plays over night. Much to my surprise no white noise in the morning! Music still playing! This is excellent. No other air version (stable or beta) achieved that. 

    Also it looks pretty stable to me. Good work Devialet!

     

  • 0
    Avatar
    Armin Khatoonabadi

    Hello Sebastian,

    Sorry for delay.

    Yes my player still is playing while the Air is disabled all by itself. As I mentioned it happens when the track changes for example when one song Is finished and next one starts.

  • 0
    Avatar
    Tomislav

    I can also reproduce what is Armin found, at least partially. When I'm switching manually between tracks sometimes music is not streamed through AIR. To me this is happens only when songs are different bitdepth or sampling rate. If I switch between songs that are 44.1/16, 48/24, 88/24, 192/24 or DSD, there is a chance that sound will stop. Jriver still playing, DevialetAIR icon in tray is still black, but "ethernet" sign on D120 is grayed out. When I check sampling freq. on D120 at that time by long pressing "source", it is showing wrong sam. freq., i.e. Jriver plays 176.4/24 but on D120 is shown 88.2, or playing 24/96 song Dev shows 176.4. To fix this I have to cycle disable/enable devialetAIR, or pick a song that is different resolution/bitdepth or cycle in Jriver stop/start that same song.

    As long as I'm within same bitdepth/sampling rate I can skip songs/albums as much as I like, no problems occurs. 

     

    Edited by Tomislav
  • 0
    Avatar
    Dr Tone

    Tomislav:

    I also encountered the no sound on sample rate change.  I'm a Roon user and I was able to solve the problem by increasing the resync delay to .5 seconds.

    Roon describes the Resync Delay as such:

    This setting causes Roon to pre-roll a period of silence each time it switches sample rates.  This gives the hardware a chance to synchronize to the new rate before the music starts.

     

    Maybe JRiver has an equivalent setting?

     

  • 0
    Avatar
    Tomislav

    Dr Tone:

    There is. "play silence at startup for hardware synchronization", I've gone from none to 3 sec., without much luck. There is also "switch tracks", I've tried from gapless to 3 sec, also without luck. Also tried different combination of that 2 settings and others like: Buffering, prebuffering, live playback latency and a buffer in DevialetAIR. Eventually I just leave everything at default settings as there isn't any improvement...

    Edited by Tomislav
  • 0
    Avatar
    Dr Tone

    Actually I got the silence last night again for the first time in a long time, so my suggestion didn't work.

    One other note I did reduce the normal 1000 ms buffer to 500 ms in the Air driver have you done anything similar, I wonder if putting it back to 1000 ms will help?

    Fortunately for me Roon has a long press on the play button feature to reinitialize the sound device and that fixes AIR for me.  Not a big chore at all.

  • 0
    Avatar
    Tomislav

    I never tried below 1000ms buffer on DevialetAIR driver. I never reduced any buffer below recommended values, only higher but that did not help either, not on this issue neither on unsettling white noise. I suppose my PC is fast enough, latency is reasonably low, problem must be somewhere else.

    I have to say, good news is I never endured white noise since I installed 3.0.1beta AIR.  

  • 0
    Avatar
    pete86

    I am running Air 3.0.1 beta on Windows 10. Sound quality is excellent. No white noise issues, and no drop outs, over a week of playback. I've used DSD and PCM material. However, I do notice some "vinyl"-like pops and crackles occasionally.

     

    Typically, it happens 10-20 seconds into a new song (if starting from stop), and when sample rates are changed. I am using the Ethernet connection. The computer is connected to Ethernet as well. 1000 ms buffer in AIR. Playback software is Roon, outputting to HQPlayer, which outputs to WASAPI Devialet AIR.

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