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Love is in the Air (Devialet AIR 3.0.4)

Dear Expert owners,

Over the last few months, our engineers have been working hard on a new version of Devialet AIR.

We would like to share with you the latest beta versions for both Mac and Windows and collect your valuable feedbacks. Every streaming set up is unique and testing in many environments will help us build the software you want. 

Also, on this page, we will share the latest news about AIR development and try to address general questions about the software. However, as this page is intended for general discussions, you may be asked to contact our customer care team for specific cases.

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Update on 17/03/2017

Dear all,

Thanks to all your feedbacks, after months of beta testing, our engineers are happy to announce that Devialet AIR 3 is officially out!

You may download AIR 3.0.4 for OSX and Windows in your member space on https://en.devialet.com/expertpro/


Feel free to share your input and feedback on AIR 3.0.4 on this page!

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Installation protocol:

Windows:

  • Quit AIR and any application using AIR
  • Uninstall the current version of AIR
  • Install the new version of AIR
  • Reboot

 

MacOS
There are no specific requirements for Mac users.

 

Feedback gathering protocol:

Whichever issue you might encounter, our engineers will always need some contextual information in order to be able to reproduce the problem, understand what is happening and fix it.

If anything goes wrong, please do not hesitate to tell us about it and provide us with the following informations that will help us identify the source of the issue:

  • What operating system are you running AIR on?
  • Are you using a virtual or physical machine?
  • What type of your computer are you using?
  • What resources (CPU, RAM, optical or SSD drive) are available on your machine?
  • Do you have a firewall, antivirus or any kind of security tool enabled?
  • Which AIR version are you using?
  • Which AIR target device settings are set?
  • Which audio player are you using?
  • Which audio player settings are set?
  • Are you playing local audio tracks ?
  • Which web site are you streaming audio tracks from?
  • Are you playing one or more audio tracks simultaneously?
  • What are the format, sample frequency and bit depth of your audio track?
  • Is your computer used for any kind of CPU / bandwidth consuming task while playing?
  • Is your network used for any kind of bandwidth consuming task while playing?
  • Are your sending audio data from your computer using WiFi or Ethernet or USB?
  • What Expert model are you using?
  • Are you receiving audio data from your Expert using WiFi, Ethernet or USB?
  • What is the distance between each network device when WiFi is used?

 

 

Update on 19/10/2016

After analyzing all your feedback, some bugs have been reproduced, and fixed on the Windows Air version:

  • Devialet Air 3.0.1 public beta changelog:
    • Source of the "Vinyle effect" heardable on the Beta 3.0.0 public release have been fixed
    • Sources of some "White noise" that may appear on the beta 3.0 public beta have been fixed
    • some other minor bugs have been fixed as well

Before installing this beta, we recommend you to unistall the current Air version you have on your PC and to disable any anti-virus during the setup of the new version.

Also some firewall are blocking the communication between Air and your Expert (in Air you can't see your amplifier), please make sure you are allowing Air in your firewall setting to revert this issue

We let the version 3.0 public beta available on this page in case you need to keep this version.

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 Update on 08/12/2016

Dear Friends, 

Today we are happy to announce Air 3 Release Candidates for both MacOS and Windows. Our engineers have solved almost all known issues. Some are still hard to reproduce, like random installation problems or disconnections on Windows and sudden drops on MacOS. We could really use your help to test thoroughly on all platforms and versions.  Please download and install for your system. We really value your feedbacks!

I removed the prior beta & RC versions and let the last RC version (3.0.2 for Windows & 3.0.1 for MacOs)

 

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162 Comments

  • 0
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    Markus Hübner

    Hi Seb, when will there be updated versions of AIR (beta) software available to test?

  • 0
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    Mariostlaurent

    Sébastien,

    Est-ce que le lecteur (Audirvana, Roon) a une influence sur la qualité du son ou Devialet Air a une totale indépendance face à celui-ci? 

  • 0
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    Morten Handberg

    I have used AIR 3 beta since it was "leaked" out some time ago. The last two weeks there have been more and more problems. 
    I have dropouts I did not have before. 
    I have crackling noise and gradually fadeout before sound stop. Sometimes sound come back after some seconds, but not stable. 
    I run Roon core at MacMini late 2012 (i7quad core with SSD and 16GB RAM). 
    I have tried different settings in AIR, use now 500 ms buffer. But this is a big problem when I see movies. I then change to 50ms to sync picture and sound. This need to be fixes so it is no delay in AIR, for my family this have to be easy to use. 
    I have tried different delay setting in Roon, I now use 1s resync delay. 
    I use Exclusive mode, Integer mode, Max hardware buffer size, Power of 2 Hardware buffer size in Roon.
    Max sample 192 (PCM) 
    Max bit (PCM) disabled 
    DSD convert to PCM 
    I use ethernet cable. 
    Mostly I use a MacBookAir as remote, sometimes iPhone. 
    Devailet 120 (get 220Pro in a few days), connected with ethernet cable to same switch as MacMini.
    I have tried to restart both Devaliet and MacMini.

    This evening no problems so far :-)

  • 0
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    Sébastien Faure

    Dear all,

    Short update for people who ask. A Windows Release Candidate will be issue between End-September and second week of October time to ensure the whole pack is working ok.

    This release candidate will contain fix on all major issue you have raised (clicks, white noise, etc...) and some other we spotted internally too.

    Additionally, the Expert remote (software version) is running the final validation test, we are going to open a similar thread with detail and comment possibility when we will release it.

     

    To answer Mariostlaurent's question: "Is quality set in the player influence the sounds delivered in Air/Expert?".

     

    EN: Yes it's the case for player with exclusive mode, Air will be just the plateform to route sounds to your amp with the specific sample set by the player (that's the reasons we remove the "bit perfect setting in Air). If there is no exclusive mode in the player you are using, then  Air will apply to your tracks the "by default" setting.

    FR: Oui c'est le cas si votre player a un mode exclusif, Air ne fera qu'envoyer le signal à votre ampli selon les paramètres de votre player (c'est pour cela d'ailleurs que l'option "Bit perfect n'est plus dans Air car celui ci transmettra en bit perfect si le player le demande). Si par contre votre player n'a pas de mode exclusif dans ce cas Air échantillonnera selon les paramètres par défaut de votre mixeur/système d'exploitation.

     

    @Morten, did you try the Release candidate available on the top of this page? I remember a beta was issued before this Release candidate, it worth to try that one as we fix few issue between the beta and the RC.

    if same issue happened with the RC, just let us know we will see with Super Matt if there is something known and how to reproduce issue.

     

    Stay tuned

    Seb

    Edited by Sébastien Faure
  • 0
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    Rufus McDufus

    Hi Seb - I'm a little confused. Has there been more than one Windows 3 beta posted here? It's a little hard to tell without version numbers!

  • 0
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    Sébastien Faure

    Hi Rufus,

    Only one beta for Windows have been shared within this page, on MacOs we shared a Beta version (not shared from this page) and a Release Candidate (the one available on this page).

    BTW you spotted it right, we will put # on our next release (RC1,RC2 or Beta x.x etc...)

    Next round, this will be a RC1 for Windows as posted this morning. 

     

    let me know if this clarifying a bit.

    Seb

  • 0
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    Rufus McDufus

    Thanks Seb - you da man!

  • 0
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    hiroshi miura

    Hi , when I play iTunes songs, it will not play to the next song as many of you pointed out. Further more, even after I removed Devialet air 2, I see still Devialet air in sound out in system. And when I play on MAC (without Devialet expert) , songs don't play in order.I think there must be some solution tips  in order to improve the software.

     

    my data:

    expert 200 with firmware 10.0,2

    mac pro 13 inch 2012 os sierra

    mac mini 2014ver, os sierra

  • 0
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    Valtteri

    It looks like my bad luck with AIR continues... The previous versions have never worked for me (audio cutouts and crashes), but I thought I´d try this one.

    Unfortunately I´m getting the driver could not load/please restart computer error every time the computer boots or I try to start the AIR software. 

    Installing to different directories and disabling other audio drivers makes no difference, still same error. System is a new clean installation Win10.

  • 0
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    Sébastien Faure

    Hi Valterri,

    My suggestion in this case will always to disable your anti-virus (btw not only for Air - just very old memories). Air is installing a driver and reach the core side of your windows, and area on which anti-virus are reluctant to let your hands on.

    let me know if this is not working this way, and I will let our CSS team to reach you out per email or phone to go deeper in this issue.

     

    Seb

  • 0
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    Valtteri

    Thanks for the reply Seb! I appreciate the help, but I don´t have anti-virus enabled. This is a fresh install Windows 10 with only Microsoft´s own Windows Defender included as by default. I´ve tried disabling it, but still getting the same error.

    If your team wants to dig into this, feel free to contact me via email. That being said, I´m ok with AIR not working - I´m waiting for the upcoming streaming card as for my use a virtual soundcard is not the optimal solution for me anyhow. Until then I´m running the Devialet from a hidden Mac Mini (a bit inconvenient, but works good).

    Edited by Valtteri
  • 0
    Avatar
    Sébastien Faure

    Hi Hiroshi,

    Is this issue about the Expert remote? 

    Seb

  • 0
    Avatar
    Sébastien Faure

    Valtteri, let me ask my team to send you out an email before end of this week or beginning of next week to follow up. 

    more to come. 

  • 0
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    Valtteri

    Thanks, sounds good. For me this isn´t critical though as I would probably continue using USB even if AIR worked (streaming card and Tidal via Spark is what I´m hoping for).

    I´ll give AIR another shot when the release candidate for Windows is out.

  • 0
    Avatar
    John Carrigan

    Sébastien

    You seem to be answering the queries for a lot of people, but I added an issue on August 07, but never received any update. Can you please have a look at my issue below:

    • DevialetAIR 3.0 release candidate (for Mac)
    • D-Premiers x 2
    • Wi-Fi, signal strength -45dBm
    • Mac mini (late 2012) 2.5GHz i5, OS X 10.11.6, 8Gb Ram, 500Gb HDD
    • RoonServer (1.2, build 154), exclusive mode, integer mode, DSD DoP
    • AIR 3.0 Target Device Buffer – 1000ms

     

    AIR runs for approx. 20-30 minutes then D-Premier WiFi shuts down. I try and restart, but it won’t (or at best only restarts 1 in 50). AIR still shows

    When AIR3.0 is running it sounds great, I don’t have White Noise issue, but just the shutting down of D-Premier Wi-Fi.

    I play all res files, 14 & 24 bit, 44.1/96/192/DSD DoP.

    Play music via Roon, Audirvana Plus, iTunes, etc. from Mac Mini to D-Premiers, either via Toslink or USB to S/PDIF Converter and it never stops playing any type of file.

    Hope you can fix Mac AIR3.0, as seems is if Windows AIR3.0 has less issues, and Devialet seems to be answering more questions relating to Windows issues and less for Mac AIR3.0

    Appreciate your help.

    Thanks

    John

     

    PS Océane advised a log had been reported for this bug so that it can be fixed for the final release. Can you confirm this is the case, thanks

     

    Edited by John Carrigan
  • 0
    Avatar
    hiroshi miura

    Sebastien

     

    Expert remote is the one on iPhone or iPad, I guess?

    NO  I am talking the phenomenon cased by installation of Firmware 10.0.2 and Devialet air 2 (before Firmware 10, devialet air 2 worked good).

    Now even after removal of devialet air2 , iTune does not play in order (even PC solo).

  • 0
    Avatar
    Sébastien Faure

    Hi John, 

    Sorry if I did not follow up properly on your post. This rings more like an issue on the amp than on Air. I will ask Oceane to reopen the ticket, you already had with her on this topic. some test will need to be done before a complete diagnostic. I let you follow up with her. ok?

     

    thanks 

    Seb

  • 0
    Avatar
    John Carrigan

    Seb

     

    Océane advised a log had been reported for my bug so that it can be fixed for the final release, and as such my ticket was closed awaiting release of the new AIR for Mac.

     

    Can you confirm if this is the case.

     

    Thanks

    John

     

     

    Edited by John Carrigan
  • 0
    Avatar
    Sébastien Faure

    @ Valterri, understood but for me it's critical if it's not working at your place :)

    @ Hiroshi. Indeed Expert remote is for Ipad and Iphone. I know that the Air device can be remove without command. Now on itunes itself I don't know very well the application, so maybe some other user here can provide tips ? guys any idea on what is happening on Hiroshi's setup?

    @ John this has been indeed raised to our dev team, for more test and work on it. as you are the only one getting it, I'm more suspecting the hardware than the software - test with Océane will help to point on the right direction. 

  • 0
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    Cruise Control

    Hi Sebastien,

    I have reported a bug on this page with details to Océane Turpin on August 17, 2016 21:15 about the song playback issue when we use AIR instead of USB connection(usb driver works perfect). Océane Turpin answered and told us that they would investigate the issue.

    I have been reading the posts on this page every week regularly. But this bug has not been stated to be fixed by you or another member from your company since then. Would you please give us information about the current status of the bug?

  • 0
    Avatar
    Sébastien Faure

    Dear Cruise control,

     

    This is still under investigation, as you are the only one who raise this issue. You prior message is pretty complete so we might be able to spot where the issue is. 

    So it's still under investigation, and we will let you know if we have more info on the reasons of this strange behavior. 

    More to come.

    Seb

     

  • 0
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    Valtteri

    Not directly related to AIR, but since the new remote app update was mentioned here... The graphics in the new updated expert remote iPhone application are all twisted/corrupted. It still works though.

  • 0
    Avatar
    Valtteri

    Small follow-up to my previous post: 

    Here is an picture of the new graphics corruption in the Expert Remote IOS (iPhone) version:

    As for for many this IOS remote app is as important as AIR or even more (me for example) important:

    - Is a fix for this new graphics issue under development?

    - Are there plans to add more functionality to the Expert Remote IOS application? In particular things available in the physical remote such as tone control.

    - Are there plans to convert the app into an universal one? (iPhone and iPad, not just iPhone)

    Best Regards,

    Valtteri

  • 0
    Avatar
    Markus Hübner

    Hi Seb,

     

    you mentioned:

    ==
    Additionally, the Expert remote (software version) is running the final validation test, we are going to open a similar thread with detail and comment possibility when we will release it.
    ==
    So the app is released but there is still no thread as well as changelog information etc. Also Valtteri raised some questions that many users are asking themselves right now.

  • 0
    Avatar
    Sébastien Faure

    Dear all,

     

    sorry if did not come back to you quickly as usual - we are very busy this days and weeks with all things coming around.

    @ Valtteri thanks for raising this one, we fixed this and normally a new version of Expert remote will be (or is already) available. 

    We have no specific plan with the remote. We are diving more opportunity the Streaming board will offer us.

    @ Markus I went too far on this because as we do not have official plan with the remote, I guess it won't be so important to get a web page for this specific apps.

    Just to let you know this great exchange we have all together in this page, open few doors where one to many communication was the key, We/I need more time to go deeply on, and see what options we have to be more communicative to all of you (well I'm sure you have ideas on how to make one to many communication, right?)

     

    Additionally, I'm fully involve on some project on which I need to be focus, it means I will try to do as much as possible to response your demands from here, but I can commit on a recurrence it will happen at least for the next 2/3 weeks. Same goes for our CSS team so I hope you understand that we are not putting on stand by this page, we are just focussed on something for the incoming weeks.

     

    BTW this project is not stopping our dev team to complete the next Air release, so as soon as the beta or RC is ready it will be published here. 

    Seb

  • 1
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    Kevin Hughes

    I'm very disappointed to learn you think you have updated the app, Devialet need to understand that this level of none delivery makes you look very bad.  The android version has been crashing since Android 6.0 came out, you have admitted it needs fixing but now seem to have given up.

    Not extending the apps functionality is also way overdue, you have added features to the amps (like RAM) that really need to be adjusted from the listening seat, not from on top of the amp.  Putting this control into the app would be a huge usability improvement.

    You asked for suggestions to improve the AIR desktop app, it should be able to control the amps fully, and by that I mean everything that can be done either via the remote control, or the RS232 port.  This program should also accept instructions from other programs (e.g. Roon) so that total control would be available to other developers, without you having to give up control.  This would avoid topics like (https://community.roonlabs.com/t/need-help-from-devialet-roon-community/12891/18) which sould be embarising to your company.

  • 1
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    Markus Apfelbeck

    @Sébastien: After your CEO's last anouncment i was hoping that devialet is taking the community communication much more serious than before. But this means it needs dedicated resources which spend at least a certain amount of their time trying to hear and react to the voice of the customer. It is s shift of mind asking product manager, developers, customer care staff to actively get involved into this form of communication. I haven´t seen the model "one spokesman" engages with the entire community working before.

    And why do you wasn't to invent the wheel once again new? Just copy the existing working communities out there (e.g. Roon forum - I don´t like their product but they have an efficient way to listen to customer feedback).

    #DevialetRemote: What is so difficult in providing a simple remote software for IOS and Android. (I do not even need playback from mobile devices but a simple full featured remote as universal app would do the trick for me). If Devialet is not able to provide this, just publish the API and the development would start tomorrow.

     

    Do not break what finally started to be a good idea in starting long discussions on the format, the tool or even worse resource shortage.

    Hearing the VOICE of the customer needs a mind set which starts with the CEO and should impact everyone @devialet.

    Edited by Markus Apfelbeck
  • 0
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    Sébastien Faure

    Kevin, Markus, you can be confident that we are working to improve all this areas. And also that all your comments and feedback are shared and heard by all teams in Devialet.

    We open also this thread for you to reach out to us in a different manner, obvously you appreciate it as I do. Now we need to move forward, that's the reason why I need to be focus on this project I have mention earlier today (I won't stop responding, I wanted to let you know that I won't be available as I was - to set your expectation). This project will help us to set new milestone for being closer to our community, but also to echo the Voice of customer internally on all Devialet's area, not only on Air. So please dont be' worry we are working on it, it just need time to put it in place. hope this is responding partially to your questions/comments

     

    Seb

  • 2
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    Rostronster

    Sebastien - You state in your reply to Kevin and Markus 'you can be confident that we are working to improve all this areas'

    In my experience, confidence needs to be earned.  You also make a number of comments as to how busy every one is and refer to focus on other projects.

    Taking all this into consideration, I have very little confidence that anything at Devialet is properly planned.  Take the most recent events.  There is talk of a new remote app, then all Devialet deliver is an untested update that gives a wonky image on an iPhone screen and no additional functionality.  Looking back, there have been issues with  AIR, configurator bugs, issues with spark, etc., none of these are fully resolved.

    To be honest this post is not aimed at Sebatien.  I think the confidence we the customers would need will only follow when we see results, that is Devialet delivering on their promises.  For the outside it looks like Devialet are under resourced and incapable of planning.  Such issues need to be addressed from the management downwards, not from our man Seb typing polite words because he has no time or recourses to do anything else.

  • 3
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    G51

    Dear Seb and all who voiced their opinions here :

    I have bought my Le200 for almost two years. From day one up till this moment, I still think Devialet is a revolutionary high fidelity product.

    However Devialet has not done enough to address and make response to the enquiries raised by the users or about the issues around its product. I am NOT saying it must say yes to add whatever new features/functions requested by the customers. It is not practical and no need. But please let us know what Devialet is thinking, planning, doing to address the problems we are facing when using your product.

     

    I am sorry Seb is the only one to answer all our inputs here. More resources should be given to Seb. It might be similar case for even Devialet Customer Service Staff who might not be well informed what they should respond when receiving opinions or say complaints, e.g. white noise.  

    The CEO told that Devialet would improve on communication. But sorry not too much has been seen. 

    I hope the whole Devialet staff and the bosses themselves would spend some times to read these threads and make responses here right at these threads and win our hearts back.

     

    The above is not a complaint but the voice from a die-hard fan of Devialet.

    Gibson

     

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