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Love is in the Air (Devialet AIR 3.0.4)

Dear Expert owners,

Over the last few months, our engineers have been working hard on a new version of Devialet AIR.

We would like to share with you the latest beta versions for both Mac and Windows and collect your valuable feedbacks. Every streaming set up is unique and testing in many environments will help us build the software you want. 

Also, on this page, we will share the latest news about AIR development and try to address general questions about the software. However, as this page is intended for general discussions, you may be asked to contact our customer care team for specific cases.

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Update on 17/03/2017

Dear all,

Thanks to all your feedbacks, after months of beta testing, our engineers are happy to announce that Devialet AIR 3 is officially out!

You may download AIR 3.0.4 for OSX and Windows in your member space on https://en.devialet.com/expertpro/


Feel free to share your input and feedback on AIR 3.0.4 on this page!

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Installation protocol:

Windows:

  • Quit AIR and any application using AIR
  • Uninstall the current version of AIR
  • Install the new version of AIR
  • Reboot

 

MacOS
There are no specific requirements for Mac users.

 

Feedback gathering protocol:

Whichever issue you might encounter, our engineers will always need some contextual information in order to be able to reproduce the problem, understand what is happening and fix it.

If anything goes wrong, please do not hesitate to tell us about it and provide us with the following informations that will help us identify the source of the issue:

  • What operating system are you running AIR on?
  • Are you using a virtual or physical machine?
  • What type of your computer are you using?
  • What resources (CPU, RAM, optical or SSD drive) are available on your machine?
  • Do you have a firewall, antivirus or any kind of security tool enabled?
  • Which AIR version are you using?
  • Which AIR target device settings are set?
  • Which audio player are you using?
  • Which audio player settings are set?
  • Are you playing local audio tracks ?
  • Which web site are you streaming audio tracks from?
  • Are you playing one or more audio tracks simultaneously?
  • What are the format, sample frequency and bit depth of your audio track?
  • Is your computer used for any kind of CPU / bandwidth consuming task while playing?
  • Is your network used for any kind of bandwidth consuming task while playing?
  • Are your sending audio data from your computer using WiFi or Ethernet or USB?
  • What Expert model are you using?
  • Are you receiving audio data from your Expert using WiFi, Ethernet or USB?
  • What is the distance between each network device when WiFi is used?

 

 

Update on 19/10/2016

After analyzing all your feedback, some bugs have been reproduced, and fixed on the Windows Air version:

  • Devialet Air 3.0.1 public beta changelog:
    • Source of the "Vinyle effect" heardable on the Beta 3.0.0 public release have been fixed
    • Sources of some "White noise" that may appear on the beta 3.0 public beta have been fixed
    • some other minor bugs have been fixed as well

Before installing this beta, we recommend you to unistall the current Air version you have on your PC and to disable any anti-virus during the setup of the new version.

Also some firewall are blocking the communication between Air and your Expert (in Air you can't see your amplifier), please make sure you are allowing Air in your firewall setting to revert this issue

We let the version 3.0 public beta available on this page in case you need to keep this version.

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 Update on 08/12/2016

Dear Friends, 

Today we are happy to announce Air 3 Release Candidates for both MacOS and Windows. Our engineers have solved almost all known issues. Some are still hard to reproduce, like random installation problems or disconnections on Windows and sudden drops on MacOS. We could really use your help to test thoroughly on all platforms and versions.  Please download and install for your system. We really value your feedbacks!

I removed the prior beta & RC versions and let the last RC version (3.0.2 for Windows & 3.0.1 for MacOs)

 

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162 Comments

  • 0
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    Ian Glover811

    From my own testing, I experimented with virus checker settings. I use McAfee LiveSafe and had been using its standard settings. To see if it was interrupting AIR, I changed the realtime scanning to programs and documents only, and also for scanning to have minimal effect on resource usage. I also altered the firewall so that AIR was open to all devices and switched Netguard off for AIR.

    i have continued to listen mainly at 16/44.1, and the clicks now seem to have disappeared. It is harder though to tell if this issue has really gone away than it is to hear it when it does occur.

  • 0
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    M Connelly

    Well, I've now had Win 10 AIR 3 beta kick into white noise 4 times.  Here are the scenarios...

    - Twice it occurred while I was using the Win 10 desktop computer that is running AIR and RoonServer.  Both times I was doing something that likely created some network traffic.

    - Once it occurred while I was changing input on the Devialet from Ethernet (AIR) while it was playing.  When I went back to Ethernet input, I got the white noise.

    - The last time I tried remoting into the desktop running AIR while AIR was playing and it immediately kicked into the white noise.

    Not sure if this info can help troubleshoot, but it certainly seems like the PC running AIR is sensitive to load - perhaps just network load.

    Mike

  • 0
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    Ian Glover811

    Eventually the clicks returned even with the revised virus checker settings.

  • 0
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    Manfred Schuermann

    Hi

    I have Air 3.0ß now 1 week under stress testing with JRMC 22 for audio and video. It works fine for me, no white noise up to now (which I had before and why I got an Asus STX II soundcard). I use now Air also for video with a delay of -140 MS configured in JRMC A/V sync. With video I have ~ 40 Mbit/sec through my Ethernet switch to my HTPC and the audio signal is going back through my switch to my D-200. Works fine and sounds great. .-) Ethernet cables are Audioquest Cinnamon.

  • 0
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    Océane

    Dear Cruise Control,

    We hope you will be able to see this message !

    We would please like more information about your issue with Audirvana and the fact that the streaming does not go to the nest track when they are on different albums.  

     

    Can you please confirm your:

    configuration : version of Audirvana, configuration of Audirvana and of AIR, version of your OS.

     
    Thank you very much ! 

     

    Edited by Océane
  • 0
    Avatar
    Océane

    Dear AIR lovers, 

     

    Thank you very much for all your first feedbacks ! 

    Most of your return enabled us to create log reports for each bugs so that we can track, study and solve them. 

    Very soon we will update this page to share with you the current bugs found that we could recreate. 

    Please keep following this page and of course keep helping us with your feedbacks on possible issues with these versions of AIR. 

     

    Have a wonderful day ! 

  • 0
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    Markus Hübner

    Love to see a new beta coming and hopefully the clicks / pops will disappear for me too :)

  • 0
    Avatar
    Cruise Control

    Hi Océane,

    The playlist runs for hours and passes to the next track if I use USB Connection.
    When I change the system settings(Sound) and Audirvana Settings to use Devialet AIR (ETHERNET), it stops on the next track if it is on another album.

    When I press stop button (I think it resets the connection) and then press "play" button, it starts playing with a little delay(I think it is due to the load time over network to store high Resolution files on device Memory)

    My configuration is as follows;

    *Audirvana Plus 2.5.3,
    ** Settings: Native DSD Capability: Automatic Detection; DSD to PCM Algorithm: 64 bit Multistage with boost of +6 DB.
    ** Low Level Playback Options:
    Exclusive Access Mode ENABLED,
    Direct Mode ENABLED,
    Integer Mode ENABLED, Integer Mode--> Mode1

    Max Memory Allocated for Tracks Pre-Load: 5120MB (has 8GB RAMs)
    Max Sample Rate Limit: No Limit
    Spl rate Swtching Latency: NONE

    ** Sys Optimizer ENABLED
    Optimize System For Audio Playback ENABLED
    Audirvana Plus Priority VERY HIGH
    Disabled Spotlight ENABLED
    Disable Time Machine ENABLED
    Disable Detection of Idevices on USB ENABLED

    *Devialet AIR 3.0 release Candidate (Using AIR Ethernet) on Mac Mini
    Target Device Buffer 2000ms

    *OS X Yosemite, Mac Mini Late 2014, 2.6GHZ 8GB RAMs,
    Wireworld Starlight 7 USB Cable connected to Devialet 200
    Mac Mini is also connected to GBIT LAN Switch with CAT6 Cable

    * Digital Audio Files are Stored On Synology DSPlay214 NAS
    connected to GBIT LAN Switch with CAT6 Cable

     

    I hope it helps and you can solve this problem.

    Edited by Cruise Control
  • 0
    Avatar
    Océane

    Dear Cruise Control 

    Thank you very much ! 

    I will let you know if we need anything else. 

     

    Have a very good day !

     

    Best regards, 

     

    Océane 

  • 0
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    Bjorn Wiman Imac

    Hi,

     

    After installing Air 3.0 I notised that the sound became a bit "closed in" in comparison with the 2.1.3 version previously installed. I then checked the sampel rate on my D250 and realised that all tracks played, no matter what native sampel rate, was played as 44.1kHz files. As soon as I reinstalled Air 2.1.3 the native sampel rates was displayed again and the sound was more open.

     

    I am using an iMac from mid 2011, OSX 10.11.6, all music files in Aiff format, computer and amplifier connected to my lan with ethernet cables. All playback is done through iTunes. The default setting in Midi is 192 kHz resolution.

     

    Best regards

    Björn

  • 0
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    Océane

    Dear Björn, 

     

    Thank you ! 

    We will take a look into this and perhaps ask you further questions if we need information. 

    In the meantime please keep testing and we wish you an excellent day ! 

     

    Best regards 

     

    Océane 

  • 0
    Avatar
    Océane

    Dear Björn, 

     

    After further researches, what you advanced is true. 

    We deleted the management of bit perfect with Itunes in the new AIR. This decision was made so that the software could be more fluid. 
     
    It might however be back in the futur depending on the feedback and the feasibility. 
     
    Best regards, 
     
    Océane 
  • 0
    Avatar
    Cruise Control

    Dear Océane,

    After all these comments, are you planning to deploy a new pre-release version of Devialet Air  for MAC OS and Windows?  

    Have you reproduced the bug  that I reported? In addition to this, I think removing the option of bitperfect communication is discouraging on Mac OS.

    Lastly, I hope to see an update for the remote control software for mobile devices so that we can play files from network drives on wireless networks. Currently, we can play only the files on our smart phones/mobile devices. But unfortunately, I think we will not see that, will we?

  • 0
    Avatar
    hifi_swlon

    Please could I suggest you add release notes to any future versions of AIR (including betas). 

    Please at a minimum specify:

    -feature set

    -supported operating systems

    -tested working configurations (OS's, switches, routers, playback software and settings) 

    -known bugs, limitations, 

  • 0
    Avatar
    hifi_swlon

    Also, have you been able to reproduce any crackling/popping errors on OSX (as reported earlier)?

    The lack of DSD was hopefully easy to reproduce - select DSD file, press play, no usable sound observed :)

  • 0
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    Rufus McDufus

    Hi - I just wanted to add my findings with AIR over the last year or two. I have in the past sent this info to Devialet but thought it might be useful to have it in one place here. First off I find AIR 3 beta much better, though I do get the very occasional 'glitch' sound (this was encountered streaming redbook material from a MacBook Air 2011, iTunes). 

    With AIR 2.x (up to 2.1.4 beta 4) on Windows 7 I found I could reproduce the white noise/dropouts fairly effectively. I noticed white noise seemed to occur just as Windows automatically turned off the display of the PC. To speed up testing I set Windows to turn off the display after 1 minute, I found that about 1 in 2 or 1 in 3 times (approx) white noise would occur for a second or so as the display turned off. White noise would then occur sporadically after that (with the display still off). Strangely the white noise wouldn't occur when the display was still on!  

  • 0
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    Sébastien Faure

    Dear Friends,

    Just a quick update on Air before you "switch On" your Expert for enjoying the incoming week end with Music.

    3 high priorities bugs you've raised, have been reproduced, identified and FIXed (thanks Super Matt in our dev team). We are kicking off the internal test phases before issuing any new beta version.

    So thanks for all your feedback and help during this first beta round, please continues to share your thought, issues and feedback (as you can see that's really helpful and efficient for moving fast with fixes).

    Will keep all of you posted in our tests and when the new release will be available, we are almost there.

    PS: start thinking about new feature you have in mind for Air, cause in middle/long terms this page will be an kind of Air "Idea box", but first things first all let us issue a final Air release.

    Musically yours,

    Seb

  • 0
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    hifi_swlon

    Seb, great news and thanks for the update.

    Please can you share specifically what bugs have been reproduced/fixed and on what platforms.

    Edited by hifi_swlon
  • 0
    Avatar
    canyelles

    On a Mac (any version of OS X) why does the Devialet volume control change the volume on the Devialet AND the volume on the Mac? This is true for all versions of AIR and all versions of OS X. Does this mean that what the Devialet is receiving is not bit-perfect? Also does it mean that volume is being modified twice? This does not happen on the USB input, the Mac volume is not affected.

    Edited by canyelles
  • 0
    Avatar
    canyelles

    I have successfully played music through the Devialet using USB and sent it back to the Mac via USB to be recorded using Audacity.

    Using AIR to play music, only silence is sent back to the Mac via USB. Or, if you prefer, nothing is being sent back via USB.

    True of all versions of AIR on all versions of OS X

    Edited by canyelles
  • 0
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    Armin Khatoonabadi

    Hi Sebastian,

    Thanks for you and rest of the team efforts.

    One feature that I really like to see is to give it the same functionality as the remote. Expert's remote range is really limited and its good to have access to controls from your computer.

    Thanks,

  • 0
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    Markus Apfelbeck

    Feature Request

     

    Looking forward to the next release.

    • On feature I am really missing, I would like to bind mz three Devialet Experts (D200, D800, OdA) two three different instances running in parallel of the sound driver *with individual name exposed to the Operation System. Any Chance this get´st on the road map? (Bevor the Magic devialet OS Streaming Board apears :-) )
    • Switch on Expert and change input to Network via Air Driver.
     
    Edited by Markus Apfelbeck
  • 0
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    Sébastien Faure

    Dear friends,

    Some fresh news on what we have fixed, what is currently pending validation with the version we have testing internally. You will find also some feedback on question you have raised:

    this details are for Windows Air users:

    • Sometime a white noise is happening. The fixe is under the final validation round, issue seems to be fixed with the last version we have in house right now.
    • I've got a Air device in my recording device list (control panel). This has been FIXED
    • I've got some clicking sound on regular basis. FIXED!

    This details are below are for MacOs Air users:

    • No more bit perfect - We have remove this advanced feature in our release, just because most of the player are dealing the sampling rate by themself depending on the track you are listenning so we prefer leaving this part for the player. But you can still change it on the Apple Mixing console and select your preferred sampling rate
    • "Direct Mode"  we are not compliant with the Core Audio (Apple) way of providing the most direct audio path mode from kernel to user space, thus, we recommend NOT not enable this option when available because it won't work, but we provide the same feature in a more generic way (both for Windows and Mac) and it is enabled by default

    • Will you test Air with the next generation of OS for Mac? Yes indeed, we will try to be complaint as quickly as possible with the new generation of OS for Mac.

    More news will follow as soon as we have some fresh update to share. in between, please do not hesitate to raise issue or questions to us.

    Seb

  • 0
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    Cy

    Hi Sebastian!

    AIR taking over the default device in the playback device list after a reboot is still being fixed? Other than that: great news to see you've been able to fix several issues: keep up the good work!

  • 0
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    Patrik

    Hi Sébastien,

    I have previously, through a support request, reported that I've found that the settings user interface is not displayed correctly at higher screen resolutions, in my case 3200 x 1800.

    I can now also add that the problem appears to be related to the Windows display setting "Change the size of texts, apps, and other items" which in my case is set to 250% (Recommended).

    Has this problem been verified? If so, are you working on a solution?

    Best regards,
    Patrik

  • 0
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    hifi_swlon

    So no bugs replicated on OSX for the popping/crackling noises consistent with those heard in AIR2? 

    Seems a shame to remove bit-perfect. I didn't use it personally but many seemed to use it with iTunes. Now they will have to adjust sample rates manually for a varied library. Wouldn't it be better to have an option to enable/disable it?

  • 0
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    Rostronster

    First of all I would like to say that I welcome Devialet's 'Love is in the AIR' initiative.  That is the creation of a 'mini forum' like this, allowing a direct interaction and sharing of information between Devialet and the customers / users of Devialet products.

    However, this initiative is currently limited to AIR only.  OK, AIR has been a big issue, but there is far more to consider.

    For example, Devialet have recently launched the 'Pro' range of amplifiers, together with an associated upgrade scheme.  The upgrade scheme is due to start very soon, and it is possible to order / buy the new Pro models now.  The Pro models apparently come with a new 'streamer board', which according to Devialet's own figures has a value of £1300 / Euro 1500. 

    So we are being offered the chance to buy a Pro (or upgrade), and this requires full payment now, with a promise of the streamer board in the future.  At the time of writing, there are virtually zero details of what this streamer board is, it's functionality, or indeed what it might offer in terms of sound quality. 

     

  • 0
    Avatar
    Rostronster

    continued:

    Therefore, considering it is necessary for customers to pay in full for this item up front and in good faith, surely it would be entirely appropriate for Devialet to provide a similar area to this ‘Love is in the AIR’ mini forum to cover the progress and specification of the streamer board?   The alternative would be to keep all progress secret whilst collecting customer’s money and hoping when the details are finally released that the customer’s reaction to specification is favourable. Owners of the Original d’Atelier may also be interested in the progress of the streamer board, because for some reason this is creating a delay in the O’dA upgrade to Pro specification. (It is arguably a little unfair that purchasers of Devialet’s flag ship product are forced to be the last to upgrade, but that is a separate issue)

    In addition to the above, Devialet amplifiers have been sold with the promise of regular firmware updates. Indeed, in the past there have been welcome power increases and the addition of innovative features such as Devialet SAM. All very good. However, recently there have been firmware updates that appear to offer very little. For example, the recent firmware versions 9 and 10 appear to offer nothing whatsoever for existing owners, simply enabling compatibility for the latest models such as the limited edition O’dA. So similar to my comments regarding the new streamer board, I think it would be entirely appropriate to have a new ‘mini forum’ to discuss potential developments relating to future firmware updates. Indeed, I am sure a good business case could be made for this approach, because highlighting the upgradeability and potential development of the Expert range is a case of highlighting what is one of the big differentiates, the ‘unique selling point’, if you like of Devialet products.

    As I said at the start of this post, I fully welcome and support Devialet’s ‘Love is in the AIR’ initiative, and what I have written here is in the spirit of constructive and positive suggestions for what I hope is a very bright and successful future for Devialet.

  • 0
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    Sébastien Faure

    Dear Friends,

     

    Thanks for all your feedback and follow up. this has been an intensive week and I'm sorry not being more reactive on this page.

     

    Few updates on bugs:

    - High screen resolution issue, we start within the incoming week to handle this bug.

    - popping/crackling noise under Mac OS, we are still investigating this issue.

    - Air as "by default" device after a reboot still under investigation. 

     

    From a new features request (let's call it the St-Air-way to Heaven!)

    - some good ideas have been shared with our Super Matt for next Air generation - thanks for sharing some of them, and keep this good.

     

    From a communication side:

    - Release note will be talk in the incoming weeks to see if we plan it and how.

    - More generally we will move more and more to this type of communication which is pleasant, efficient and constructive. This is also giving you a more inside view of Devialet. As I said above give us more time please to build this in the right manner, currently this the "back to school" time with all the rush associate to this key period. I understand that Upgrade, Devialet Os board and firmware are high priority topic. So before we open any page on this areas/topic, rely on your customer service and support team!

     

    In the interval, more news to come next week! have a great and "singing well" week end.

    Musically yours,

    Seb

  • 0
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    Bjorn Wiman Imac

    Hello everyone,

     

    As suggested above - why not have a iTunes setting in Air instead of delsting "bitperfect"?!?

     

    Regards

     

    Björn

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