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What the factory mode in Expert?

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he factory mode is the mode where no set of parameters are activate. It's exactly the same mode as when the product leave the factory.

We usually using this mode to identify trouble on Expert, and see if a parameter is generating the issue you may face.

 

For example:

If the Expert is generating the same issue with parameter load (with a configuration) as without (factory mode), it means potentially either: 

  • Device plug in the Expert is generating the issue (Cd player, Speaker, etc...)
  • A part of your expert is not working properly.

On the other hand, if the factory is not generating the issue as when parameter are load, it means that there is a feature which is not properly configurated on your configuration file (eg. SAM), therefore the next step our team may ask you will be about redo the configuration of your Expert via the Configurator

 

To return your Expert on factory mode, please follow the below instructions:

  1. Switch off your Expert.
  2. Remove SD card of your Expert (on both units if this is a Dual mono device)
  3. Switch on your Expert 
  4. You are then on factory mode. 

 

To leave the factory mode, please follow the below instructions:

  1. Switch off your Expert.
  2. Put on the SD card reader SD card of your Expert (on both units if this is a Dual mono device)
  3. Switch on your Expert 
  4. You are then on a configurated mode. 

 

This might be a test to run before reaching out our customer service team in order to get some more insight on where the issue might be located.

 

Products: Expert | Version: All

Creation date: 04/08/2016 | KB article ID: EXP0201

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