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How to activate my Devialet Care?

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Devialet Care is an insurance to cover any damage on your Phantom. You can purchase this service through all existing channels such as our Dealer, our store and web store.

In case of damage which require a product exchange, please reach out to our customer service team. Devialet Care Conditions and details are available here

Note: One condition to activate your Devialet is to run the registration of your Product before the end of the 30th day following your Phantom's purchase. 

  1. Go into the following web page: https://www.devialet.com/en-us/customer/account/

  2. Log into the page with your credential if the site is asking for it

  3. Select then on the left Panel "Devialet Care". You will then access the Devialet Care activation page (cf. screenshot below)

  4. Put in there the purchase date of your Phantom within the "PURCHASED DATE OF THE PHANTOM" fields

  5. Put in there the Devialet care code available on the Devialet Care Card (composed by 4 groups of 4 characters seperated by hyphens) into the "NO DEVIALET CARE" field

    • hyphen should be typed in the Devialet Care code

  6. Put in there your Phantom Serial number in the "SERIAL NUMBER OF THE PHANTOM"

  7. Then click on "Add a Devialet Care" button

A confirmation email will be sent to you just after sucessfully activating your Devialet Care. If you sucessfully register your product and insurance, the button "I activate" will change to "Sucess" and will be green. If you did not sucessfully register your insurance, the wrong information will be highlighted in red. 

 

Note: if you need any help, please contact our customer service team 

Note: if you need to check the status of your Devialet Care, please go into your account page within our Devialet Web Store at the following adress https://www.devialet.com/en-us/customer/account/

 

Products: Phantom | Version: NA

Setup: NA | Source type: NA

Creation date: 03/08/2016 | KB article ID: CSS0201

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