Verify your login id and password on the streaming service platform.
If you cannot log in properly and are receiving an error message on Spark:
- Deactivate the streaming services in Spark app (Settings>Sources)
- Quit Spark
- Unplug Dialog from the mains for 10 seconds
- Plug back Dialog and wait for 30 seconds
- Launch Spark
- Activate the streaming services (Settings>Sources)
- Log into the streaming service
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