What are the Dialog and Phantom Premier reactions possible - and how to interprete them?
Introduction
We have implemented several statts into Dialog which are visible from the back light and on Phantom via its woofer movement. This different status will help you to better understand what is the issue your Dialog or Phantom are facing.
Dialog Reaction and its explanation
|
Color on the back light of Dialog |
What it means |
Action |
|
No light |
Dialog has no power |
Plug in your Dialog to a working power outlet. |
|
• Solid pink |
Dialog is in the "bootloader" |
Wait for the Dialog to boot completly |
|
• Slow white pulse |
Dialog is booting the system |
Wait for the Dialog to boot completly |
|
• Solid white |
Dialog is ready |
Open Spark, and play or run the Phantom Setup |
|
• Fast white pulse |
Dialog acknowledge the user’s request to perform a factory reset, after, it will power cycle. |
Wait for the Dialog to boot. |
|
• • Fast white and orange pulse |
There is probably something wrong with the Dialog |
Contact the Customer care to get help with your Dialog |
|
• Slow orange pulse |
Dialog is currently running an update |
Wait for Dialog to display a solid white led. |
|
• Solid orange |
Dialog is in factory mode |
Contact the Customer care to get help with your Dialog |
|
• Fast orange pulse |
Dialog is in the process of restoring its system. |
Make sure the Ethernet cable is properly connected to your Dialog and modem (so It can grab the last firmware version) Wait about 5mn depending on your Internet connectivity. |
Phantom Reaction and their explanations
|
Phantom movement
|
What it means
|
Action
|
|
No movement |
Phantom has no power or is ready and well. |
Plug in your Phantom to a work- ing power outlet. |
|
Single big movement |
Phantom is booting the system. |
Wait for the boot to complete. |
|
Slow paced movement every 2s |
Phantom is updating its firmware. |
Wait for Phantom to do a single big movement. |
|
Fast paced movement every 10s |
Phantom is in the process of restoring its system. |
Make sure the Ethernet cable is properly connected to your Phantom and modem. Via this cable ethernet, Phantom is going to search on the web the last firmware version available. Wait about 7-8 depending on your Internet connectivity. |
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