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Phantom Premier and Reactor: Warranty

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  1. 1. Standard warranty
  2. 2. Devialet Care extension

Standard warranty

Your Phantom Premier or Phantom Reactor is guaranteed for two years (24 months). This warranty is available regardless of the sales channel from which you purchased your Phantom (Web, Retail, or Reseller). However, there are some limits from a logistics point of which could make your product unable to be exchanged. Please consult the terms and conditions to get an overview of it here.

 

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Devialet Care extension

Devialet Care is an insurance to cover any damage on your Phantom. You will have the manufacturer's warranty for three extra years, which means effective protection for a total of five years. You can purchase this service through all existing channels such as our Dealer, our store, and our web store. The Devialet Care ID should start with P4WL or with PR3M for the sixty (60) months warranty. Other Devialet Care IDs will only be covered for thirty-six (36) months.

NB: One condition to activate your Devialet Care is to run the registration of your Product before the end of the 15th day after your Phantom's purchase.

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  • How to activate Devialet Care
  1. Go to the following web page: https://www.devialet.com/en-us/customer/account/

  2. Log into the page with your credential if the site is asking for it

  3. Select "Devialet Care" on the left panel. You will then access the Devialet Care activation page (screenshot below)

  4. Put in there the purchase date of your Phantom within the "PURCHASED DATE OF THE PHANTOM" field

  5. Enter the Devialet Care code available on the Devialet Care Card (composed by four groups of four characters separated by hyphens) into the "DEVIALET CARE" field

    • hyphen should be typed in the Devialet Care code

  6. Enter your Phantom's Serial number in the "SERIAL NUMBER OF THE PHANTOM" field

  7. Click on "Add a Devialet Care" 

A confirmation email will be sent to you after the successful activation of your Devialet Care. If you successfully register your product and insurance, the button "I activate" will change to "Success" and will become green. If you did not successfully register your insurance number, the wrong information will be highlighted in red.

NB: if you need any help, please contact our customer service team 

NB: if you need to check the status of your Devialet Care, please go to your account page within our Devialet Web Store at the following address: https://www.devialet.com/en-us/customer/account/

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  • How to use Devialet Care

In case of accidental damage which requires a product exchange, please reach out to our customer service team. Devialet Care Conditions and details are available here

In your contact request, please add your Phantom serial number and the Devialet Care number.

Our customer care team will proceed to a product exchange and will transfer your new Phantom serial number on the same Devialet Care.

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