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Devialet Product's Warranty

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  1. 1. Standard warranty
  2. 2. The Devialet Care warranty extension
  3. 3. Second-hand market and Devialet warranty

1. Standard warranty

Phantom Premier or Phantom Reactor

Your Phantom Premier or Phantom Reactor is guaranteed for two years (24 months). This warranty is available regardless of the sales channel you purchased your Phantom (Web, Retail, or Reseller). However, there are some limits from a logistics point of view, which could make your product unable to be exchanged. Please consult the terms and conditions to get an overview of it here.

 

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Expert or Expert Pro

Our Expert or Expert Pro has a two-year warranty (24 months), which can be extended to five years in total (60 months) if you register your product on our website. This warranty is available regardless of the sales channel you purchased your Phantom (Web, Retail, or Reseller).

Expert and Expert Pro can be repaired. However, we might have limitations based on a logistics point of view. Keep the following in mind as a rule of thumb: if the online shop on our website ships products to your country, we can process your product's return for a repair).

 

If you upgrade your Expert to an Expert Pro through our official channels, your warranty will reset, and a 5-year warranty will cover your Expert Pro again.

 

Warranty details can be download on the bottom part of this article.

 

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Devialet Gemini

Devialet Gemini has a two years (24 months) warranty. This warranty is available regardless of the sales channel you purchased your Phantom (Web, Retail, or Reseller). However, there are some limits from a logistics point of view, making your product unable to be exchanged. Please consult the terms and conditions to get an overview of it here.

Please keep in mind that Gemini's warranty does not cover the theft or loss of one or more of its components.

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2. The Devialet Care warranty extension

Devialet Care for Phantom Premier and Phantom Reactor

Devialet Care is an insurance to cover any damage on your Phantom. You will have the manufacturer's warranty for three extra years, which means effective protection for a total of five years. You can purchase this service through all existing channels such as authorized dealers, our Devialet store, and our web store. Our newest Devialet Care numbers should start with the characters P4WL or PR3M and will cover you for a period of sixty (60) months. If your Devialet Care number is different, it might belong to an old product, and the coverage will be thirty-six (36) months.

 

The exchange under Devialet Care requires a Franchise payment first - which is only possible via our customer care at this stage. 

 

IMPORTANT: The condition to activate your Devialet Care is to register your Care number on our website before the end of the 30th day after your product purchase.

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Devialet Care for Expert or Expert Pro

There is no Devialet Care for our Expert or Expert Pro range. 

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Devialet Care for Devialet Gemini

Devialet Care is an insurance to cover any damage to your Devialet Gemini. You will have the manufacturer's warranty for three (3) complete years, but also, we can exchange your Devialet Gemini unit for any damage (with a Franchise to pay first). 1 complete exchange is possible with Devialet Care for Devialet Gemini

This warranty extension won't cover loss, theft, or intentional damage.

IMPORTANT: The condition to activate your Devialet Care is to register your Care number on our website before the end of the 30th day after your product purchase.

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  • How to activate Devialet Care
  1. Go to the following web page: here

  2. Log in to the page with your credential if the site is asking for it

  3. Select "Devialet Care" on the left panel. You will then access the Devialet Care activation page (screenshot below)

  4. Put in there the purchase date of your Phantom within the "PURCHASE DATE OF THE PHANTOM" field

  5. Enter the Devialet Care code available on the Devialet Care Card (composed of four groups of four characters separated by hyphens) into the "DEVIALET CARE" field

    • a hyphen should be typed in the Devialet Care code

  6. Enter your Phantom's Serial number in the "SERIAL NUMBER OF THE PHANTOM" field

  7. Click on "Add a Devialet Care" 

A confirmation email will be sent to you after the successful activation of your Devialet Care. If you successfully register your product and insurance, the button "I activate" will change to "Success" and become green. If you did not successfully register your insurance number, the wrong information would be highlighted in red.

NB: if you need any help, please contact our customer service team 

NB: if you need to check the status of your Devialet Care, please go to your account page within our Devialet Web Store at the following address: https://www.devialet.com/en-us/customer/account/

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  • How to use Devialet Care

If accidental damage requires a product exchange, please reach out to our customer service team. Devialet Care Conditions and details are available here

In your contact request, please add your Phantom serial number and the Devialet Care number.

Our customer care team will proceed to a product exchange and transfer your new Phantom serial number to the same Devialet Care.

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3. Second-hand market and Devialet warranty

 

To benefit from the warranty when you buy a second-hand product, you will need to present both the original purchase invoice and a second-hand purchase invoice. This is a requirement to enjoy the manufacturer warranty for Phantom Premier, Phantom Reactor, Expert, and Expert Pro. Please keep in mind that if the product is located in a country where we can't process its return for repair service or warranty exchange, Devialet won't have an obligation to operate the product warranty.

 

We highly recommend you to register your product into your web account. This will allow you to see all possible options available your the product.

To register a second-hand device, the prior owner must remove the serial number from his profile. Our customer care can remove the serial on behalf of the customer if needed. 

IMPORTANT: Purchasing from a second-hand market requires great attention regarding the product's condition. Devialet can't be considered as responsible for any purchase not made through our official channels.

 

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