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Devialet Products Warranty

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  1. 1. Standard warranty
  2. 2. Devialet Care extension
  3. 3. Second hand market and warranty

1. Standard warranty

Phantom Premier or Phantom Reactor

Your Phantom Premier or Phantom Reactor is guaranteed for two years (24 months). This warranty is available regardless of the sales channel from which you purchased your Phantom (Web, Retail, or Reseller). However, there are some limits from a logistics point of view which could make your product unable to be exchanged. Please consult the terms and conditions to get an overview of it here.

 

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Expert or Expert Pro

Our Expert or Expert Pro have a two years warranty (24 months), which can be extend to five years in total (60 months) if you register your product into our website. This warranty is available regardless of the sales channel from which you purchased your Phantom (Web, Retail, or Reseller). Expert and Expert Pro can be repaired, however we might have limitation based from a logistics point of view (where we are able to do e-commerce, we have the possibility to operate return of product for a Repair process).

 

If you upgrade your Expert to an Expert Pro via the regular Devialet channels, your warranty is starting back at zero and your Expert Pro will be covered by a 5 years warranty.

 

Warranty details can be download on the bottom part of this article.

 

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Devialet Gemini

Devialet Gemini have a two years (24 months) warranty. This warranty is available regardless of the sales channel from which you purchased your Phantom (Web, Retail, or Reseller). However, there are some limits from a logistics point of view which could make your product unable to be exchanged. Please consult the terms and conditions to get an overview of it here.

Of course the product warranty does not incl. the theft or loss of one or more components.

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2. Devialet Care extension

Devialet Care for Phantom Premier and Phantom Reactor

Devialet Care is an insurance to cover any damage on your Phantom. You will have the manufacturer's warranty for three extra years, which means effective protection for a total of five years. You can purchase this service through all existing channels such as our Dealer, our store, and our web store. The Devialet Care ID should start with P4WL or with PR3M for the sixty (60) months warranty. Other Devialet Care IDs will only be covered for thirty-six (36) months.

The exchange under Devialet requiered a Franchise paiement first - which is only possible via our customer care at this stage. 

 

NB: One condition to activate your Devialet Care is to run the registration of your Product before the end of the 30th day after your Phantom's purchase.

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Devialet Care for Expert or Expert Pro

There is no Devialet Care for our Expert or Expert Pro range. 

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Devialet Care for Devialet Gemini

Devialet Care is an insurance to cover any damage on your Devialet Gemini. You will have the manufacturer's warranty for three (3) complete years but also we can exchange your Devialet Gemini unit for any damage (with a Franchise to pay first). 1 complete exchange is possible with Devialet Care for Devialet Gemini

This warranty extension won't cover loss nor theft. Intentional damage won't be cover neither via Devialet Care

NB: One condition to activate your Devialet Care is to run the registration of your Product before the end of the 30th day after your Phantom's purchase.

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  • How to activate Devialet Care
  1. Go to the following web page: here

  2. Log into the page with your credential if the site is asking for it

  3. Select "Devialet Care" on the left panel. You will then access the Devialet Care activation page (screenshot below)

  4. Put in there the purchase date of your Phantom within the "PURCHASED DATE OF THE PHANTOM" field

  5. Enter the Devialet Care code available on the Devialet Care Card (composed by four groups of four characters separated by hyphens) into the "DEVIALET CARE" field

    • a hyphen should be typed in the Devialet Care code

  6. Enter your Phantom's Serial number in the "SERIAL NUMBER OF THE PHANTOM" field

  7. Click on "Add a Devialet Care" 

A confirmation email will be sent to you after the successful activation of your Devialet Care. If you successfully register your product and insurance, the button "I activate" will change to "Success" and will become green. If you did not successfully register your insurance number, the wrong information will be highlighted in red.

NB: if you need any help, please contact our customer service team 

NB: if you need to check the status of your Devialet Care, please go to your account page within our Devialet Web Store at the following address: https://www.devialet.com/en-us/customer/account/

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  • How to use Devialet Care

In case of accidental damage which requires a product exchange, please reach out to our customer service team. Devialet Care Conditions and details are available here

In your contact request, please add your Phantom serial number and the Devialet Care number.

Our customer care team will proceed to a product exchange and will transfer your new Phantom serial number on the same Devialet Care.

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3. Second hand Warrranty transfer

 

In order to benefit from the warranty when you buy a second-hand, you will need the original purchasing invoice and a second-hand purchase invoice. This is necessary for Phantom Premier, Phantom Reactor, Expert, Expert Pro if you need to to use the manufacturer warranty, however if the product is allocated in a country where we can't operate the return of product for a repair service or and warranty exchange, Devialet won't be consider as responsible and won't get the obligation to operate the Warranty.

 

Anytime we highly recommend you to register your product into your web account, this will allow you to see all possible offer available for the product you have

To register a second-hand device, it's necessary for the prior owner to remove the serial number from his profile. Our customer care can remove the serial on behalf of the customer if needed. 

Purchasing from a second hand market required important attention, and Devialet can't be consider as responsible for any purchase from this not official market.

 

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