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Calling all Expert Pros... - December 11th

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core infinity

Calling all Expert Pros before the Holidays

If you own an Expert Pro and haven't upgraded to Core Infinity yet, go to your account on our website, in "My Products" section and click on the "Core Infinity" button.

If your system isn't registered, simply add a product with its serial number and Core Infinity will be available for you.

Our workshops will be closed between Christmas and New Year's Day, so if your system arrives after Dec. 19th, it might only make it back to you in the new year. 

To speed up the process, if you have boxes to protect your Expert Pro, please do not request them with your order.

Thank you for all your feedbacks. We will update this logbook in the next few days.

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5 Comments

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    John

    Olivier

    1. I left a question on the 'Core Infinity Log' 20th November, but no reply.

    2. Raised a ticket over 2 weeks ago, but answer was "will get back to you"

    3. Raised another ticket Saturday morning, now Tuesday morning and no reply, phone call, nothing.

    4. On my Account page it shows order #4000000172, at the bottom against both my 250Pro's it says "Already Upgraded to Core Infinity", but I haven't had any upgrade, only received the Cardboard Packaging. The order number was raised on 20th November, but no follow-up from Devialet (no additional email, phone call, nothing).

    Would be grateful if someone from Devialet can answer my queries, but to be truthful I'm not holding my breath as to-date Devialet are .......

    Cheers 
    John

    PS - As a seperate query will the 5 year warranty restart when my 250Pro's are finally upgrade to the Infinity Core (asked this question in my ticket, but no answer to ticket)?

     

    Edited by John
  • 0
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    Olivier

    Hi John,

    Apologies for the delay, I believe you have been in touch with our customer service today. They will answer all your questions asap.

    Regarding warranty, there is no extension following the installation of Core Infinity, as the rest of the hardware remains untouched.

    Have a nice day!

  • 0
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    Phil

    What is the cost to upgrade a 250?  What are the benefits?

  • 1
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    Kr Akhter

    Is there any upgrade path for original expert 200 owners to core infinity? 

  • 0
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    Crachmad

    What if I buy a second hand pro? Can I still send it in for the core infinity?

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