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I'm not able to activate the optical option in Spark 1.8.0

  1. General situation
  2. Step by Step on a mobile version of Spark®
  3. Step by Step on a Desktop version of Spark®
  4. Additional informations

General information?

In our last Spark release 1.8.0 you might not be able to activate the optical option if you are sliding the toggle option.

We suggest to tap on the toggle button to activate the option and display the sub-options.

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On a mobile version of Spark®?

  1. Open Spark
  2. Select the "Options" tab on the top ribbon
  3. Select then "Devices"
  4. Click on the device from which you are looking to activate the Optical option
  5. Tap on the toggle options just aside the Optical Phantom
  6. Autoswitch option should then appear

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On a desktop version of Spark®?

  1. Open Spark
  2. Select "Settings" on the left/down side of Spark
  3. Press on the "Devices" button
  4. Click on the "+" which is aside the device on which you are looking to activate the optical entry.
  5. Tap on the toggle options just aside the Optical Phantom
  6. Autoswitch option should then appear

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Additional informations?

The same issue might happen in all toggle options (such as Bluetooth for example) in the settings page of Spark (mobile version).

We are working to fix this issue and get both option (taping or sliding)s available to activate this settings

 

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Products: Spark®| Version: 1.8.0

Setup: ALL | Source type: ALL

Creation date: 09/05/2017 | KB article ID: SP1700

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