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The first Devialet OS board prototype has just landed in our engineers' hands.

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2017, April 11th Update

  • The Devialet OS Board will be internal and will replace both Duet and Wifi boards
  • New powerful  dual-band 2.4/5GHz wifi and Gigabit Ethernet modules
  • The OS board will feature a Linux-based operating system tailored for audio applications and streaming
  • There will be no music storage on Devialet OS board
  • The Devialet OS board will be offered and installed for free to all Expert Pro and Original d'Atelier owners

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More to come soon...

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118 Comments

  • 1
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    Michael Connelly

    We have a unique scenario here... Devialet is building a product that they promised they would make available for free as an integral part of the upgrade or new Pro purchase.  At the time, I thought - cool, can't wait to see what it will do.  But I wanted the Pro back in Oct last year and didn't feel like waiting.  

    Here I am, 6 months later, and still no real description of the new board and its capabilities.  But think about it... it is unlikely that Devialet will actually ever just sell this board.  My guess is that they are building it solely to fix obvious weaknesses (e.g. wifi) and to enable far more robust firmware improvements in the future via the new OS with a particular focus on improved streaming - whatever that may be.

    @hifi_swlon....  on the hope that Devialet is listening and there is still room to influence what they're doing, here are my top priorities:

    -- Yes, I'd love to see Roon RAAT integrated!

    -- More important, I'd love to see the OS developed as an enabling platform such that Devialet can adopt Roon RAAT and whatever other streaming solutions (and new functionality!) that improve the value of the Expert Pro to its customers.

    -- Perhaps most important - better communication with customers.  While this discussion is interesting, it does seem to be lacking a certain key participant.

     

      

  • 0
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    G51

    It should be exciting just to imagine  having any NEWS on the new streamer board. But nothing comes out since April 11th.

    Boring.

  • 1
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    D Payne

    I think that you are wasting your time posting here, no one at Devialet is interested! After all you are only a customer who invested 1000s £, $ or Euros in what is looking like an empty promise!!

  • 1
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    Steven Segal

    Since the Devialet announcement France has got a new President, nuclear war has been narrowly averted and we now have HD streaming. An update would be nice, the boys and girls at Devialet can find the time in their busy lives.

  • 0
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    G51

    When I bought my first Devialet D200 in late 2014, I thought Devialet was the genius who could stream music of 24bit in a reliable way using AIR. But it was not the case according to my own experience as well as for those who spoke out on the Internet forum.

    Devialet, you should well inform us what is going on. We might be too discreet that there is hardly any response from Devialet.

    Boring.

  • 0
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    Steven Segal

    G51, I am now streaming mainly 24/96 with Qobuz Sublime+ and have done so for a while from a dowloaded library (incl. 24/192 and a few DSD). wifi-AIR does not work properly from a MBP 3m away. I therefore continue to use the usb streamer I had before the Devialet. 

    The April announcement recognises that the current streaming tech is well below par, if of any use at all. It is frustrating, but it is going to be frustrating given Devialet announced the upgrade 6 to 12 months before it is likely to be available.

  • 0
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    G51

    Hello, Stevensegal. Hope all is well. But we always have to wait tfor weeks or even months the announcement from Devialet and then some more weeks or months before another  announcement to come out. Sorry these announcements can only lead to more questions. And then many more months before the Devialet company actually launches its program.

    The last announcement of the streamer board came out on April 11. When will be the next one?

  • 0
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    Steven Segal

    GS1, I stream to the Expert Pro using a usb-connected streamer. It is 100% reliable and by far the most practical and best sounding audio system I have had in 40 years. If my streaming service was onboard and I could plug an SSD drive into the usb socket, well, it would then be the perfect minimal system for me. Tomorrow would be nice, 2018 more likely.

  • 3
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    Ian Goodwin

    March 18th: this streamer board update page launched

    April 11th: first update given but pretty worthless information

    June 3rd: 7.1/2 more weeks and no update.

    Now we are just 4 weeks away from Devialet's promised delivery time made a year ago.

    Devialet redefine the meaning of the word "soon".

    From a customer focussed company four years ago to just the opposite now. Very disappointing.

  • 0
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    G51

    If Devialet does not make response to our enquiries, this support page just means nothing. 

  • 4
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    hifi_swlon

    Much like the "Devialet Loves You" slogan at the top of every email notification cation. What's the point? I guess the PR guys have zero understanding of the reality, and the irony.

  • 0
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    G51

    ADH and SAM and RAM are great. But Devialet, please show to all of us that you like to communicate and answer to our enquiries.

     

    I really can not feel you care about us.

     

    I do not understand why you always saying you care but do not do anything.

     

     

  • 0
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    G51

    Devialet, I know it is Sunday. Please make some response tomorrow on Monday. 

     

    How 'soon' do you mean by "more to come soon"? BTW "soon" is a very subjectiive word which could mean anything or nothing at all.

  • 0
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    G51

    Hello, Devialet. It is Monday. Do tell us what the progress on the OS streame board is.

  • 3
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    John Yow

    I think some periodic updates and/or responses to queries from Devialet would be helpful.  Even bad news is better than no news, and even no news is better than total silence.

  • 0
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    G51

    I agreed with John. Just say "no update" or "no further update". Periodic update is good.

     

    Does your company care about your customers? You say you do but we can not feel it.

     

    Do the CEO, CFO, CxxxxxxxO care about us? If they do, they must have gone through these threads and make responses direct or through the staff.

     

    total silence is the worst a company can do to hurt itself.

  • 0
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    G51

    It is Wednesday. Any news or updates from you Devialet?

  • 1
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    G51

    Devialet, there was zero response from your company since April 11th. Almost two months!! 

    Please tell us why your company created this thread and did not response to  enquiries and update.

  • -1
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    Steven Segal

    I've put a couple of posts here. Am a new Devialet customer waiting for the upgrade. I am now streaming from Qobuz at 24/96 using ethernet via an ASUS router recommended by Devialet and it works fine. Qobuz OSX or Audirvana+, both work without fault. 24/192 does not work, but no big deal. The new board will hopefully have lots of features and work at all bitrates, but the Devialet unit works fine now ... chill ..... 

  • 3
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    Brian Rostron

    I presume someone at Devialet reads these comments?  (It is impossible to know for sure because Devialet never comment themselves)

    Anyway, I would like to thank Devialet for the email you sent yesterday; 'Opéra de Paris I Devialet - A visionary project'.  This was most interesting and informative.

    However, it does puzzle me that Devialet appear to have time for the above projects and communication of the same to customers, but no time at all to respond to any of the questions and comments on this page, on Devialet's very own website.  If I am honest, reading through the comments in this thread today I am genuinely finding myself felling embarrassed.  That is, I now feel embarrassed to be a customer of Devialet.  It not a case of me being impatient for the OS Board, far from it.  It is just the impression this gives of Devialet as a company, and that is an impression of a company that treats it's customers with disdain.  So who wants to be that customer?  That is why it is embarrassing. 

  • 0
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    hifi_swlon

    Not wishing to disappoint G51 and others pushing for updates, but your comments are falling on deaf ears. 

    The days of Devialet interacting with their customers in an active, intelligent way is long gone. That was the D-Premier startup era when customers were using their sole product and the founders were more directly involved. 

    These days everything is marketing and PR driven, and despite an assurance from the top that things would change for the better - these internal pages clearly show it was just lip service. The 'teaser' was just to try and generate more hype and suspense rather than give customers useful information. 

    Also, this is all hidden away from the public. Few customers probably read it, and even fewer Devialet staff (if any most of the time). 

    If you want more info from Devialet on anything, or you want your message to get through, you absolutely have to make it public facing. So that's Facebook and Twitter. It's only when negative comments are in the public eye that you'll get any chance if a response. 

    Meanwhile this will remain a 'teaser' until the release of the product. 

    Disappointing for all of us, but the reality sadly. If you wanted a caring, sharing brand, you picked the wrong one.....

    None of that's to say the streamer board won't be good - I've still got high hopes - but we'll all find out when it's released.

    Most brands releasing streaming technology now are talking minimal jitter femto clocks, high DSD rates, upsampling, filtering, RoonReady, galvanic isolation, i2S, external cock input, you name it. Doubtful all (or any) of these will feature on the streamerboard, let alone Room Correction and other features requested for years.

    I hope Devialet prove me wrong on all counts but I think it's doubtful. 

  • 0
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    G51

    It is a company with (at least 60+) engineers + staff + CEO + CFO + CXXXXXO. Where are they?

     

     

  • 1
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    Steven Segal

    G51, isn't it time to give it a break? Most of this type of software is designed by very small teams, sometimes just one person, I would expect absolute minimum 6 months to design and 3 months to test, so the end of the year might be realistic, earlier a bonus. I've been beta testing a software upgrade on a well-established product and it's broken it, I've had to send it back today. Another famous brand previewed a streamer upgrade to a DAC unit at Munich 2016 and still have not been able to release it. This software requires integration of a lot of third party systems and it seems to be very difficult to get right. You then have mobile apps to develop, desktop apps etc.

  • 0
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    G51

    Hello, Stevensegal. Understood. 

  • 0
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    Michael Connelly

    While I agree that continuing to nag Devialet serves little purpose, I do think it's important to note that the issue is not with impatience on product release.   We've all heard that we won't see it until fall of this year.

    Rather, the issue is simply one of lack of communication and information from Devialet.  Better knowledge of the new board's purpose and function would make a marked difference in decisions we may make between now and when it is released.  

    Personally, I think Devialet should just close this thread until they are ready to share more information with us.

  • 0
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    hifi_swlon

    Most of this type of software is designed by very small teams, sometimes just one person, I would expect absolute minimum 6 months to design and 3 months to test, so the end of the year might be realistic, earlier a bonus. 

    Well, we've no idea of Devialets team size - they may have the whole of Foxconn on it for all we know - but whatever it is its hardly justification for Devialet's absence here - after all they created this topic and then seemingly vanished.  What's the point of creating it and adding a 'more soon...' if they didn't intend to add anything further of value?  It's just more PR nonsense.  

    As for timings, one would hope that they actually started this process some time back before they announced it.

    I personally don't think other companies failings are justification for Devialet following suit either....

    I think M Connelly said it best - if Deviate don't actually intend to offer any useful information here for whatever reason (even if perhaps they planned to at the outset) then they may as well just make that clear and close the topic. That would be a far more genuine approach than this.

    And please for the love of all things could someone at Devialet get rid of the "Devialet Loves You" banner on all these email notifiers!  I really don't mind that they don't love me - there's no reason they should - so why say it!  

  • 0
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    Brian Rostron

    It is interesting that the comments have moved on a little here, from questions and comments on the OS Board, to comments more about Devialet as a company and debate as to if this comments section should be shut down.  Strangely ironic that those posting on a comment section should suggest it is closed for comments, but I do understand the sentiment.

    I would make one point though.  Almost one year ago now, Quentin Sannié, CEO of Devialet wrote a letter in response to a customer petition regarding serious issues with Devialet's AIR software.  I shall quote one sentence from that letter.  "I will make sure our teams get better at understanding your needs and communicating on a regular basis with you."

     

    Frankly, Quentin Sannié has failed to achieve this.  Maybe he thinks one vague 'Announcement' every six month or so is 'communicating on a regular basis'.  Maybe he has better things to worry about at the moment?  (although I presume he knows how to delegate?)  Maybe his original letter was a little disingenuous, simply a means to shut down the AIR petition with no genuine intent to follow up on the promises made?  I do not know. 

    I think it is interesting that Stevensegal feels the need to post on here defending Devialet, or perhaps simply to provide balance.  However, I think here may lie a point.  I actually agree with some of Stevensegal's sentiments, but why is it that he has the time, and indeed the desire, to be bothered, when clearly Devialet either do not have the time or cannot be bothered?  As for he time required, what would be needed?  Two hours per month to draft an update?  Maybe one hour per two months might be enough?

    It just does not make any sense.  Or does it?  Maybe this is company policy from the top, do not communicate.  Pure speculation, but I suspect this is the case.  Otherwise I am sure someone within the Devialet team would comment here occasionally, if only to mitigate the utter embarrassment of reading what is posted here by others and read by many.  Personally I struggle to understand the policy, it would take so little to mitigate all this.

    And a final note to hifi_swlon.  I still love you, even if Devialet do not.

  • 0
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    Steven Segal

    I'm sticking up for Devialet, firstly because I have a 250 Pro and it is the best audio system I have ever owned, by far.

    Secondly, the current streaming platform is 8 or 9 years old, which in terms of streaming audio is prehistoric. How many people who have streamed that long are still using the same hardware? The fact that the unit is hardware upgradeable, whether at a charge of part of the Pro upgrade, is a plus. I see the OS card and new software essentially as a new product, it's a mostly new streaming system, and which other manufacturers provide a full specification for a product before it's even been designed? 

    The spec list in the announcement is encouraging. I would love D to tell me that it will have Qobuz onboard and connect to remote servers (I use Auralic Lightning Server). I'll just have to be patient like everyone else.

  • 0
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    John Yow

    >> the current streaming platform is 8 or 9 years old, which in terms of streaming audio is prehistoric.

    To be fair, Devialet Air has only been around since 2014, which is the launch of 110 and 180 if I remember correctly.  So the platform is 3 years at most

    Secondly, I have been using the squeezebox since over 10 years ago.  And the Squeeze platform has been around since 2001 which is 16 years ago.  The Squeezebox platform has been continuously updated even after Logitech has dumped the product.  In fact, my Squeezebox Touch now supports USB Audio, 24/192, DSD (over USB and S/PDIF) and full Roon support.  And the USB port was originally designed for USB data stick only.

    So Devialet being based on newer computer has a lot more potential than Steven suggested.  Also, with the Expert upgrade it IS a brand new platform isn't it?

    Just trying to get some facts straight.  I agree with Steven the machines are still fantastic

     

    Edited by John Yow
  • 0
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    hifi_swlon

    I just wanted to take the time to say a huge thanks to Devialet for working with Roon to add native AIR streaming.

    Hopefully this us the start of things to come, and that the 'core infinity' can become fully RoonReady, allowing us to also group our Devialets with the rest of our household music systems for fully synced playback. 

    Thank you for listening. Keep it up, you're re-gaining some friends and some very happy customers.....

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